Shadá Wooding

IOP Transition Specialist/Phlebotomist IV

Quest Diagnostics

02.2018 - Current

Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Start up a new client office for a defined period of time while the regular phlebotomist is recruited.
Acted as a coach, mentor, instructor, and resource person for new employees as well as providing a smooth start for new clients.
Provides effective on-boarding services for new IOP clients and the related phlebotomist.
Ensures clients and phlebotomists are well trained on test ordering processes and office protocols.
Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate.
Assists in the roll-out of new policies and procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Used personal protective equipment correctly to protect coworkers and patients.
Tracked collected specimens by initialing, dating and noting times of collection.
Centrifuged blood samples as outlined in clinical protocols.
Organized daily work based on collection priority.
Packaged and shipped specimens to central lab daily.
Monitored patients for reactions and verified sample quality.
Followed physician orders to correctly administer therapeutic phlebotomy.
Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Obtained blood specimens by performing venipunctures up to 100 times per day.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Provided guidance and support to laboratory personnel.