Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Merino

New York,NY

Summary

Detail-oriented professional with a background in medical billing and coding. Expertise in analyzing denied claims and resolving discrepancies, leveraging critical thinking and active listening skills to enhance operational efficiency and improve reimbursement outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Biller and Coder

AMB Medical Service-Doccare
New York, NY
04.2023 - Current
  • Processed medical claims using advanced billing software to ensure accuracy and compliance
  • Reviewed patient records to verify coding accuracy, resolving discrepancies efficiently
  • Collaborated with healthcare providers to obtain necessary documentation for claim submission
  • Analyzed denied claims, identifying root causes and implementing corrective measures
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.

Receptionist

New York Foundation For Senior Citizens
New York, NY
12.2021 - 03.2023
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of client interactions and service requests in database systems.
  • Coordinated communication between staff and clients, streamlining workflow processes.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Education

Business Administration:

LaGuardia Community College
Long Island City, NY
05-2028

Skills

  • Customer service
  • Call center experience
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Payment processing
  • Reading comprehension
  • Spreadsheets

Certification

  • CBCS - Certified Billing and Coding Specialist
  • Occupational Safety and Health Administration

Timeline

Medical Biller and Coder

AMB Medical Service-Doccare
04.2023 - Current

Receptionist

New York Foundation For Senior Citizens
12.2021 - 03.2023

Business Administration:

LaGuardia Community College

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Michelle Merino