Michelle Mikolitch
Miramar,FL
Summary
Oversaw service operations in diverse dining environments, fostering a culture of excellence. Managed POS systems and restaurant machinery to streamline service delivery. Championed upselling strategies for alcohol, desserts, and appetizers, contributing to increased revenue.
Overview
20
20
years of professional experience
Work History
To-Go Server
Flanigan's Seafood Bar and Grill
Hollywood, FL
03.2024 - 04.2026
- Delivered exceptional customer service by accurately taking and processing to-go orders in a timely manner.
- Coordinated with kitchen staff to ensure accurate preparation and timely delivery of food items.
- Managed payment transactions efficiently, providing guests with seamless checkout experiences for their takeout orders.
- Maintained cleanliness and organization of the to-go area, enhancing the overall guest experience.
- Communicated effectively with guests regarding menu options, special requests, and estimated wait times for orders.
- Trained new team members on best practices for order accuracy and customer interaction technique's.
Phone Operator
Telephone Answering Service-A.R.A.D.A
Davie, FL
12.2018 - 12.2023
- Managed and directed incoming telephone call dispatching processes.
- Managed all outgoing and interoffice communication calls.
- Managed overflow of phone calls and directed inquiries to appropriate departments.
- Oversaw management of over 1000 accounts through professional and courteous phone interactions.
- Managed inbound calls for medical emergencies, ensuring timely and efficient responses while documenting each interaction in the system.
- Facilitated communication between physicians and on-call technicians to ensure timely information exchange.
Customer service representative
Firefly Car Rental
Dania Beach, FL
02.2014 - 08.2015
- Qualify customers to rent vehicles and help customers choose an appropriate car to rent.
- Handle payments, sell rental insurance to customers, clean cars and fill them with gas.
- Verify the authenticity of driver's licenses and manage cash or credit card deposits.
- Research rental rates and locations and sell travel packages that best suit the customer.
- Communicate with shuttle drivers for customer pick-ups.
Activity Host
Cool De Sac
Hallandale, FL
08.2013 - 11.2013
- Provided direction of shift responsibilities, and checked in and facilitated group events and book birthday parties.
- Operated attractions and food & beverage stations, and performed cash control functions as required.
- Assisted with completing paperwork including ride inspections, shift assignments, incident reports, inventory, etc.
Front Desk Agent/Office Manager
Judy’s Car Rental
L.B.T.S, FL
02.2012 - 06.2013
- Delivered exceptional guest experiences by warmly welcoming visitors and efficiently managing check-in and check-out processes.
- Coordinated car assignments and ensured accurate reservations to optimize guest satisfaction and operational flow.
- Managed payment processing, consistently providing guests with seamless transactions while maintaining data integrity.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction and loyalty to services.
Hostess/ To Go Specialist
Olive Garden
Aventura, FL
08.2010 - 10.2011
- Assisted with coordinating activities of dining room personnel to provide fast and courteous service to guests.
- Scheduled dining reservations and arranged parties and special services for guests.
- Warmly greeted guests, escorted them to tables, and provided menus and information on daily specials.
- Greeted customers on the phone, placed orders for takeout, received credit card payment, and identified wait time.
- Kept the restaurant clean and made sure that the customers were satisfied with their service.
Cashier/Customer Service
Ants Video
Hollywood, FL
06.2008 - 01.2010
- Responsible for the general promotion of the products and sold all the products of the store.
- Kept tracks of special orders, damaged products and buy-backs.
- Handled customer queries and complaints about the products and resolved them.
- Managed store sales, cashier and customer service.
Outbound Sales Representative
Atlantic Palace Development
Davie, FL
12.2006 - 04.2008
- Sold properties for a startup organization by contacting individuals by telephone in order to solicit sales.
- Delivered prepared sales talks in order to persuade potential customers to purchase timeshare units.
- Explained products or services and prices, and answered questions from customers.
- Setup and confirmed client appointment reservations to meet with Sales.
Sales/Cashier/Customer Service
Miami Heat Arena
Miami, FL
06.2006 - 11.2006
- Greeted customers and determined wants or needs, and helped locate or obtain merchandise.
- Answered customers' questions about merchandise and advised customers on merchandise selection.
- Itemized and totaled customer merchandise selection at checkout counter, and gift wrapped items if needed.
- Opened and closed cash registers, balancing cash drawers, and maintained records related to sales.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Watched for and recognized security risks and thefts, and know how to prevent or handle these situations.
Education
Diploma -
Parkway Academy
Miramar, FL06-2006
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Order accuracy
- Food presentation
- Menu memorization
- Upselling
- Food handler certifications
Accomplishments
- Excellent organization and coordinating skills, and ability to analyze and solve problems.
Timeline
To-Go Server
Flanigan's Seafood Bar and Grill
03.2024 - 04.2026
Phone Operator
Telephone Answering Service-A.R.A.D.A
12.2018 - 12.2023
Customer service representative
Firefly Car Rental
02.2014 - 08.2015
Activity Host
Cool De Sac
08.2013 - 11.2013
Front Desk Agent/Office Manager
Judy’s Car Rental
02.2012 - 06.2013
Hostess/ To Go Specialist
Olive Garden
08.2010 - 10.2011
Cashier/Customer Service
Ants Video
06.2008 - 01.2010
Outbound Sales Representative
Atlantic Palace Development
12.2006 - 04.2008
Sales/Cashier/Customer Service
Miami Heat Arena
06.2006 - 11.2006
Diploma -
Parkway Academy