Michelle Miller
Mount Dora,Florida
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
20
20
years of professional experience
Work History
Business Development Specialist
CollisionDoc LLC
01.2004 - Current
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
- Organized networking events to connect with industry professionals, gaining insights into emerging trends and potential collaborations.
Customer Service Representative
Kaybees Inc
03.2019 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Humanities And Art
National University
San Diego, CA05.2000
Skills
- New Business Opportunities
- Business Analysis
- Key Account Management
- Relationship Management
- Brand Development
- Team Building
Timeline
Customer Service Representative
Kaybees Inc
03.2019 - 06.2023
Business Development Specialist
CollisionDoc LLC
01.2004 - Current
Bachelor of Arts - Humanities And Art
National University
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