Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Michelle Miller

Alpena,MI

Summary

Dynamic insurance professional with a proven track record at several positions, excelling in customer service and insurance sales. Leveraged strong negotiation and product knowledge to exceed sales targets by consistently developing client relationships and mastering policy analysis. Skilled in client account management and rapport building, significantly enhancing customer satisfaction and retention.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience
4
4
Certification

Work History

Insurance Sales Agent

Sam Rumbles State Farm
03.2021 - Current


Sold Medicare Advantage and Medicare Supplements along with Life

  • Sought out new clients for Medicare Advantage, Medicare Supplement, and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Followed up promptly with interested clients to close sales.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs
  • Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.


Insurance Sales Agent

Joe Vitale State Farm Insurance
03.2023 - 10.2024
  • Obtained P&C License to compliment the Life and Health License's obtained in previous years.


  • Sold auto, home life and various other insurance products.


  • Prospects were sought by call ins and the above method/s for Medicare Advantage and Medicare Supplements.

Life Insurance Sales Agent

Equis Financial Group
02.2015 - 12.2017
  • Actively participated in local networking events to establish a strong professional presence, driving awareness of services offered and generating new leads for potential clients.
  • Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
  • Increased life insurance policy sales by developing strong relationships with clients and understanding their unique needs.
  • Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Program Director

AMIkids
03.2007 - 01.2015
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Provided ongoing direction and leadership for program operations.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Established strong partnerships with internal and external stakeholders for collaborative problem solving.

Education

MBA - Business Operations And Sustainability

Florida Atlantic University
Boca Raton, FL
12-2016

Master of Science - Counseling Psychology

Siena Heights University
06-2005

Skills

  • Customer Service
  • Insurance sales
  • Strong negotiation
  • Product Knowledge
  • Policy analysis
  • Lead prospecting
  • Rapport Building
  • Team training and development
  • Customer Needs Assessment
  • Client Account Management
  • New policy quotations
  • Customer follow-up

Certification

  • Property and Casualty License - Michigan Department of Insurance.
  • Life and Health Insurance License - Michigan Department of Insurance.
  • Accident and Health License – Michigan Department of Insurance.

Interests

The biggest interest I have at this stage of my life is making sure my mom is being taken care of She is sole survivor of graciously caring for those before her When I'm not in that role I enjoy, physical fitness and wellness along with outdoor and adventure Music is always playing in the background and try to never miss a great concert opportunity

Timeline

Insurance Sales Agent

Joe Vitale State Farm Insurance
03.2023 - 10.2024

Insurance Sales Agent

Sam Rumbles State Farm
03.2021 - Current

Life Insurance Sales Agent

Equis Financial Group
02.2015 - 12.2017

Program Director

AMIkids
03.2007 - 01.2015

MBA - Business Operations And Sustainability

Florida Atlantic University

Master of Science - Counseling Psychology

Siena Heights University
Michelle Miller