MICHELLE MILLER
Piedmont,United States
Summary
Service-oriented Volunteer Coordinator driven to support [Type] organizations with strengths in hiring, recruitment and placement. Experienced in planning operations to meet changing seasonal demands and account for natural turnover. Prepared to leverage experience and strengths to take on dynamic position with long-term potential.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Enhabit Hospice
11.2020 - Current
- Manage volunteer staff to meet CMS 5% cost savings target
- Recruit new volunteer staff
- Manage projects for patients and volunteers, including annual memorial service
- Monthly recordkeeping to meet CMS reporting guidelines
- Quarterly quality reporting for program to management
Medical Records Specialist
Encompass Home Health & Hospice
09.2016 - 09.2020
- Answer phones for both service lines, connect patients and medical professionals to staff for assistance
- Process patients orders to doctors for signatures, including research as needed to resolve issues and have changes made as needed to facilitate claims processing
- Scan and attach relevant records to patient charts
Customer Service Representative
AT&T
11.2004 - 06.2015
- Assisted customers with transferring telephone numbers between providers
- Worked with other telephone providers as needed to complete number transfers
- Researched and resolved billing issues, made adjustments as needed, for customers
Office Manager
Artificial Limb & Brace
01.2002 - 08.2004
- Processed insurance claims for billing
- Received and applied payments from customers and insurance companies
- Worked with doctors to get prescriptions processed for patients
Accounts Receivable Clerk
Nolen Oil Company/TRI Staffing
05.1995 - 09.2001
- Managed retail and wholesale credit accounts approximately $75,000 - $100,000 per month
- Approved and setup new credit accounts
- Processed retail and wholesale credit card transactions and reconciled accounts
- Reconciled accounts receivable and provided information to staff accountant
- Processed payments and deposits
Co-owner/Office Manger, •Full charge bookkeeper
Steve Miller Enterprises
01.1989 - 04.1994
- Created company accounting system
- Transitioned company bookkeeping system from manual to computerized system (QuickBooks)
- Processed payroll for employees
Education
Bachelor of Science - Accounting
Athens State University
Athens, AL12-2021
Skills
- Volunteer coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone etiquette
Certification
Certified Public Bookkeeper
Timeline
Volunteer Coordinator
Enhabit Hospice
11.2020 - Current
Medical Records Specialist
Encompass Home Health & Hospice
09.2016 - 09.2020
Customer Service Representative
AT&T
11.2004 - 06.2015
Office Manager
Artificial Limb & Brace
01.2002 - 08.2004
Accounts Receivable Clerk
Nolen Oil Company/TRI Staffing
05.1995 - 09.2001
Co-owner/Office Manger, •Full charge bookkeeper
Steve Miller Enterprises
01.1989 - 04.1994
Bachelor of Science - Accounting
Athens State University
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