Summary
Work History
Education
Skills
Timeline
Generic

Michelle Miller

Henrico,VA

Summary

Dynamic Customer Care Collections Associate with proven expertise at Zwerdling, Oppleman, Adams & Gayle. Skilled in debt collection and payment processing, I excel in resolving billing discrepancies and coordinating payment plans. My goal-oriented approach and strong organizational skills drive successful outcomes in collections strategy and customer satisfaction.

Work History

Customer Care Collections Associate

Zwerdling, Oppleman, Adams & Gayle
  • Managed customer inquiries regarding account balances and payment options.
  • Processed collections for overdue accounts, ensuring compliance with company policies.
  • Assisted customers in setting up payment plans to facilitate timely settlements.
  • Resolved billing discrepancies by collaborating with internal departments for accurate information.

Education

Associates -

University of Phoenix
Tempe, AZ
05.2017

Skills

  • Goal oriented
  • Organization
  • Stress tolerance
  • Documentation
  • Payment processing
  • Skip tracing
  • Debt collection
  • Legal proceedings
  • Collections strategy
  • Active listening
  • Decision-making
  • Collections
  • Account reconciliation
  • Proficiency in software
  • Legal compliance
  • Payment plan coordination
  • Payment plan management

Timeline

Customer Care Collections Associate

Zwerdling, Oppleman, Adams & Gayle

Associates -

University of Phoenix
Michelle Miller