Michelle Miner
Citrus Springs,FL
Summary
Experienced professional with over 14 years in the healthcare industry, specializing in patient management, administrative tasks, business operations, and communication. Adept at streamlining processes, enhancing patient experiences, and ensuring smooth operational workflows. Additionally, has experience in the multiple facets of the service industry, an architectural firm, and brief realty experience, bringing a diverse skill set and proof of adaptability to various environments. Eager to leverage extensive experience in a new field, bringing a wealth of knowledge and a dedication to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Vascular and General Surgical Office of Dr. William Gelinas
Crystal River, Florida
06.2015 - 04.2025
Server
The Highlander Cafe
Crystal River, Florida
01.2014 - 06.2015
Realtor
Trotter Realty
Homosassa, Florida
03.2013 - 07.2014
Medical Administrative Assistant
Florida Urology Specialists
Sarasota, Florida
04.2011 - 04.2012
Education
undefined
Florida School of Massage
undefined
Withlacoochee Technical College
Real Estate
Gold Coast School
Skills
- Medical Professional Skills: Alongside EHR software programs Cerner and Athena One
- Patient Care: Compassionate patient interaction, comprehensive care delivery
- Clinical Administration: Scheduling, medical record management, compliance with healthcare regulations
- Medical Terminology: Proficient in medical language and documentation
- Healthcare Coordination: Coordinating patient services, interdisciplinary communication
- Crisis Management: Emergency response, quick decision-making
- Confidentiality: Adherence to HIPAA, patient privacy
- Insurance Processing: Billing, coding, claims management
- Team Collaboration: Working with healthcare teams, fostering interdisciplinary cooperation
- Service Industry Skills: Alongside general client-based interactions
- Customer Service: Client interaction, customer satisfaction
- Conflict Resolution: Addressing and resolving customer complaints, maintaining a calm demeanor
- Sales: Upselling, cross-selling
- Multitasking: Managing multiple responsibilities in a fast-paced environment
- Time Management: Efficiently prioritizing tasks, meeting deadlines
- Problem-Solving: Identifying issues, developing effective solutions
- Adaptability: Thriving in dynamic settings, adjusting to various roles
Certification
- Licensed Massage Therapist (LMT) #MA190078
- Florida Board of Massage Therapy – Active
- Licensed Cosmetologist #CL216064
- Florida Board of Cosmetology – Active
Timeline
Medical Assistant
Vascular and General Surgical Office of Dr. William Gelinas
06.2015 - 04.2025
Server
The Highlander Cafe
01.2014 - 06.2015
Realtor
Trotter Realty
03.2013 - 07.2014
Medical Administrative Assistant
Florida Urology Specialists
04.2011 - 04.2012
undefined
Florida School of Massage
undefined
Withlacoochee Technical College
Real Estate
Gold Coast School