Amber Lease-Gordon
Physicians Regional - Urgent Care
Naples,FL
2
Languages
21
years of professional experience
Experienced medical assistant and phlebotomy professional with strong HIPAA compliance, patient scheduling, and customer service skills. Known for accurate specimen collection, EHR documentation, and efficient patient flow support.
Work History
Medical Assistant
5 Months- Prepared patients for examinations by recording vital signs, medical histories, and chief complaints.
- Assisted providers with routine urgent care procedures and point-of-care testing.
- Collected specimens and followed clinical protocols for labeling, handling, and documentation.
- Managed patient intake, verified information, and updated electronic health records accurately.
Medical Assistant
11 Months- Supported triage workflow by prioritizing patient needs and relaying symptoms to clinical staff.
- Coordinated front and back office tasks to maintain efficient urgent care operations.
- Communicated appointment instructions, follow-up guidance, and care expectations clearly to patients.
- Sanitized exam rooms and maintained supplies to support smooth patient flow.
- Drew patients' lab orders of all ages.
- Processing of specimens and packaging for pickup.
Certified Mobile Phlebotomist
1 Year- Collected blood specimens from patients in homes, facilities, and clinics using venipuncture and capillary techniques. 2. Verified patient identities, requisitions, and specimen requirements before performing draws. 3. Prepared mobile collection supplies, maintained inventory, and restocked equipment for daily routes. 4. Followed infection control, safety, and biohazard disposal procedures during specimen collection. 5. Labeled, processed, and transported specimens to ensure accurate chain of custody and timely delivery. 6. Documented collection details, exceptions, and patient interactions in laboratory systems and route records. 7. Communicated professionally with patients, caregivers, and facility staff to coordinate mobile service visits. 8. Resolved collection issues independently while maintaining specimen integrity and service quality.
- Prioritized daily work based on collection needs.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Certified Phlebotomy Technician
1 Year 8 Months- Performed venipuncture and capillary collections with strict patient identification and specimen labeling standards.
- Verified test orders, prepared collection supplies, and coordinated specimen routing for timely laboratory processing.
- Maintained specimen integrity through correct handling, transport, and accessioning procedures.
- Documented collection details accurately in electronic health records and laboratory information systems.
- Registering Patients and making appointments.
- Front Desk duties such as answering phones, faxing, copying, scanning documents and verifying insurances.
Certified Phlebotomist
7 Months- Performed venipuncture and capillary collections following patient identification and specimen labeling protocols.
- Verified test orders, prepared collection supplies, and prioritized draws for efficient patient flow.
- Maintained specimen integrity through proper handling, transport, and timely delivery to laboratory areas.
- Documented collection details accurately in electronic systems and resolved requisition discrepancies.
Lead Site Phlebotomist
2 Years 6 Months- Collected venipuncture and capillary specimens with strict attention to patient identification and labeling accuracy.
- Maintained sterile technique, infection-control standards, and safe sharps disposal throughout collection workflows.
- Verified requisitions, test orders, and collection requirements to support correct specimen processing.
- Prepared patients for procedures by explaining collection steps and maintaining calm, professional interaction.
- Responsible for daily operations of the outpatient phlebotomy site.
Phlebotomist
4 Months- Collected venous and capillary specimens using proper patient identification and infection-control protocols.
- Verified requisitions, specimen labels, and collection requirements to maintain accurate laboratory processing.
- Calmed anxious patients and explained collection procedures to improve comfort and cooperation.
- Managed specimen transport and accessioning to support timely delivery to clinical laboratory.
Education
Phlebotomy & E.K.G. Tech. - Phlebotomy /EKG Tech
Skills
Patient scheduling
Medical terminology knowledge
HIPAA compliance
Vital sign monitoring
Vital sign assessment
EMR / EHR
Medical terminology
Epic
Athena
Cerner
Microsoft Word
Microsoft Excel
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Medical Assistant
Physicians Regional - Urgent Care
06.2026 - CurrentRead More
Medical Assistant
Tidelands Health Family Medicine
11.2022 - 10.2023Read More
Certified Mobile Phlebotomist
Western Maryland Medical Lab, LLC
07.2021 - 07.2022Read More
Certified Phlebotomist
UPMC Western Maryland
07.2017 - 02.2018Read More
Certified Phlebotomy Technician
Johns Hopkins Hospital
09.2016 - 05.2018Read More
Lead Site Phlebotomist
Citrano Medical Laboratories
03.2013 - 09.2015Read More
Phlebotomist
UPMC Western Maryland Health System
11.2005 - 03.2006Read More
Allegany College of Maryland
Phlebotomy & E.K.G. Tech. from Phlebotomy /EKG Tech
Read More