Michelle Minton

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Educated clients on proper hair care techniques to promote healthier hair between appointments.

Serviced senior and disabled clients

• Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
• Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
• Tracked substitutions and informed customers of changes.
• Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

. Pulling orders, packaging boxes for shipment

. Building pallets and operating a pallet jack

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
• Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
• Educated clients on proper hair care techniques to promote healthier hair between appointments.
• Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Managed cash flow, business transactions, banking, and accounting processes.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Scheduled employees to maintain adequate coverage during business hours.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
• Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
• Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
• Achieved personal sales goals by upselling products to meet individual needs.
• Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
• Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
• Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
• Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
• Delegated workplace responsibility to appropriate staff.
• Educated service personnel on company policy and procedure.
• Evaluated employee performance through close observation and performance rubrics.
• Maintained posting of MSDS sheets in workplace.