MICHELLE MITCHELL
Fort Smith,AR
Summary
Dedicated owner with a proven track record of maintaining a 5-star rating through exceptional customer relations. Skilled in outside sales, client satisfaction as well as maintaining company quota. Received salesman of November 2005 with At Home In Arkansas for most sales in the Arkansas Builders Addition Magazine. Received Sales Award for Employee of the Quarter when employees with KNWA-TV. Strong organizational skills and ability to work effectively under pressure. A dependable team player with experience in cold calling sales as well as maintaining company quota existing clientele.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Ollie's Fabulous Finds
06.2020 - Current
- Repurposing furniture by hand painting unique pieces and selling on Marketplace and EBay
- Daily customer relations
- Maintaining a 5 star rating for over 5 years by providing prompt and accurate information to all inquiring customers
Supervisor of Operations
Sonic Drive In
03.2005 - 09.2019
- Maintained professional working relationships and promoted open lines of communication with staff
- Conducted regular meetings with team members to discuss progress, address concerns, and set goals
- Resolved conflicts between employees and departments
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Enforced safety regulations to protect personnel from harm or injury while working onsite
- Built strong relationships with suppliers and key customers to secure competitive products and prices
- Reviewed employee performance evaluations quarterly and provided feedback as needed
- Provided technical guidance on equipment maintenance schedules to prevent downtime
- Optimized production scheduling to maximize efficiency and reduce costs
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Created and implemented comprehensive training programs to ensure staff proficiency in operations processes
Sales Associate
Dillard's
06.2004 - 05.2005
- Developed standard operating procedures for all operational activities in accordance with industry regulations
- Developed and maintained effective relationships with vendors to ensure timely delivery of materials
- Assisted guests in the hosiery and accessories department
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays including dressing mannequins at the store front with the latest apparel on a weekly basis
Sales Executive
At Home In Arkansas
05.2004 - 04.2005
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Sales Assistant
KNWA-TV NBC TV
01.2002 - 02.2004
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Education
Associate - Business Administration
Westark Community College
Fort Smith, AR05.1993
Skills
- Exceptional customer relations
- Strong organizational skills
- Ability to work proficiently under pressure
- Dependable Employee
- Team collaboration
- Materials handling
- Heavy lifting
- Quality inspection
Certification
- Medical Insurance Billing
- Microsoft/Excel Programming
Timeline
Owner
Ollie's Fabulous Finds
06.2020 - Current
Supervisor of Operations
Sonic Drive In
03.2005 - 09.2019
Sales Associate
Dillard's
06.2004 - 05.2005
Sales Executive
At Home In Arkansas
05.2004 - 04.2005
Sales Assistant
KNWA-TV NBC TV
01.2002 - 02.2004
Associate - Business Administration
Westark Community College
- Medical Insurance Billing
- Microsoft/Excel Programming
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