Michelle Mobley
Abilene,TX
Summary
Dynamic server/manager with a proven track record at Dentex (Denny's 9361), excelling in team training and restaurant operations. Enhanced service efficiency through process improvements and performance audits, fostering guest loyalty and satisfaction. Skilled in crew coordination and operating system management, driving exceptional service standards and team productivity.
Offering excellent organizational skills and passion for delivering exceptional customer service, eager to learn and develop in dynamic environment. Brings ability to quickly grasp operational procedures and effectively manage team activities. Ready to use and develop skills in communication and coordination of office or general duties
Overview
3
3
years of professional experience
Work History
Server/manager
Dentex (Denny's 9361)
11.2022 - 12.2025
- Oversaw daily operations, ensuring exceptional service standards and guest satisfaction.
- Trained and mentored staff on menu knowledge and customer engagement techniques.
- Implemented process improvements that enhanced efficiency in order fulfillment and service delivery.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Evaluated performance metrics, identifying areas for improvement in service quality and team productivity.
- Resolved guest complaints promptly, reinforcing commitment to outstanding customer service.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Conducted regular server performance audits to identify and rectify potential bottlenecks, improving overall system efficiency.
- Promoted cross-functional collaboration, working closely with development teams to ensure optimal server configurations for application performance.
Education
GED -
Windham School District
Gatesville, TXSkills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
Timeline
Server/manager
Dentex (Denny's 9361)
11.2022 - 12.2025
GED -
Windham School District