Michelle Molinar
Woodburn,OR
Summary
Service minded bilingual with 6yrs of experience in property & casualty, commerical and life insurance sales. Exceeding in customer service while building long lasting client relationships. I'm organized, dependable and eager to contribute my skills and gain further experience with a reputable company.
Overview
14
14
years of professional experience
Work History
Insurance Agency Owner
American National Insurance Company
10.2017 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to meet their needs.
- Trained and motivated employees to perform daily business functions.
- Agency Marketing
Dental Office Manager
Woodburn Family Dentistry
04.2010 - 10.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained up to date patient data with treatment plans and financial options
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 8
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached employees through day-to-day work and complex problems.
Education
Dental Assistant - Dental Assistant
Anthem College
Beaverton OR02.2010
Skills
- Client Relations
- Customer Service
- Customer Follow-Up
- Self Motivated
- Goal planning
- Staff Management
Accomplishments
- Property & Casualty Licensed
- Life and Health Licensed
- Rookie of the Year- 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agency Owner
American National Insurance Company
10.2017 - Current
Dental Office Manager
Woodburn Family Dentistry
04.2010 - 10.2017
Dental Assistant - Dental Assistant
Anthem College