Michelle Monaco
Trenton,MI
Summary
Seeking to obtain a position that will allow me to maximize my computer software, scheduling, communication, and problem-solving skills while expanding my knowledge and experience. Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Senior Telecommunications Operator
Beaumont Health
11.2016 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
- Strengthened client relationships by providing personalized support tailored to their individual needs and preferences.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
Store Supervisor
Tim Hortons
08.2011 - 11.2017
- Oversaw a team of 23 employees
- Responsible for inventory control and stock ordering, training of all new employees, and maintaining a high standard of customer service in a fast-paced environment
- Managed all transactions within the store and funds transferred to bank.
Education
Bachelor of Science (BS) in Health Administration -
Eastern Michigan University
Ypsilanti, MI04.2022
Pre-Health Administration
Wayne County Community College
Taylor, MI06.2020
Skills
- Interpersonal Skills
- Critical Thinking
- Team Collaboration
- Multitasking Abilities
- Organized
- Attention to Detail
- Staff Management
- Microsoft Office Proficiency
- Workforce Improvements
- Ethics and Professionalism
- Payroll Processing
- Calendar Management
Timeline
Senior Telecommunications Operator
Beaumont Health
11.2016 - Current
Store Supervisor
Tim Hortons
08.2011 - 11.2017
Bachelor of Science (BS) in Health Administration -
Eastern Michigan University
Pre-Health Administration
Wayne County Community College
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