Michelle Monroe

Inpatient mental health and drug abuse facility

• Provide counseling services to individuals facing mental health challenges.
• Handle emergency crisis intervention
• Educate clients on coping strategies and stress management techniques.
• Evaluate patients, determine care needs and manage implementation of treatment plan.
• Supervise clinical staff to ensure adherence to treatment protocols.
• Conduct regular performance evaluations for team members.
• Collaborate with law enforcement and healthcare professionals to improve patient care strategies.
• Facilitate team meetings to discuss case management and operational issues.
• Monitor patient progress and provide feedback to clinicians on care plans.
• Facilitate group therapy sessions to promote peer support and engagement.

Exodus House is a men’s transitional residential 90 day treatment facility

• Performed duties including: intake/assessments, treatment planning, evaluating for and identifying substance use disorders, facilitating group, 1:1, and family therapy sessions, maintaining and documenting clinical records according to federal and state guidelines, working with diverse individuals and situations and adapting accordingly.

• Helped with seasonal work, where my duties include anywhere from loading feed, picking fields, cleaning barns, and caring for a variety of animals on multiple properties, maintaining safe and healthy environments for the animals, learning new equipment operations, and overall providing love and respect to all of the animals that I work with.
• Enjoy hard work and learning new things, so this position was a more of a hobby of mine.

• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Trained and supervised staff to maintain high service standards.
• Developed and implemented efficient inventory management processes.
• Resolved customer complaints promptly to enhance guest satisfaction.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Maintained cleanliness and organization of kitchen stations and equipment.
• Collaborated with team members to ensure timely meal service for customers.
• Assisted in training new kitchen staff on proper cooking techniques and safety practices.

• Served food and beverages to guests at upscale events and dining experiences.
• Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and presentations.
• Served wine tableside and engaged in monthly/weekly education on wine pairings for both in-house and corporate events

• Family style restaurant where I built lasting relationships with customers working mornings, brunches, evenings, fish frys

• Trained new servers on menu knowledge and service standards.
• Maintained high levels of customer satisfaction through effective training techniques.

• Mixed beverages and cocktails according to standard recipes.
• Provided excellent customer service in a high-paced dining environment.
• Managed bar inventory and maintained cleanliness of the work area.
• Handled cash and processed customer payments efficiently.
• Engaged with guests to enhance their overall dining experience.