Michelle Montoya
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Babysitter
Self-employed
04.2019 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Guest Advocate
Target
10.2018 - 12.2022
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
Pet Sitter
Self-employed
08.2017 - 10.2019
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
Education
High School Diploma -
Mcneil High School
Austin, TXSkills
- Organizational skills
- Guest relations
- Strong empathy
- Customer service orientation
- E-mail and Telephone etiquette
- Attention to detail
- De-Escalation Techniques
- Refund Processing
Certification
Google Data Analytics by Google on Coursera. Certificate earned at July 24, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Babysitter
Self-employed
04.2019 - Current
Guest Advocate
Target
10.2018 - 12.2022
Pet Sitter
Self-employed
08.2017 - 10.2019
High School Diploma -
Mcneil High School
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