Michelle Montoya
Albuquerque,NM
Summary
Accomplished Senior Technician with a proven track record at Juliette Eye Institute, enhancing patient care through effective scheduling management and strategic leadership. Expert in documentation and analysis, with a knack for fostering customer engagement and team support. Achieved significant improvements in operational efficiency and patient satisfaction, embodying professionalism in communication and a detail-oriented approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technician
Juliette Eye Institute
07.2021 - Current
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Assisted in surgery as circulator with essential tasks, streamlining workflow and increasing efficiency in the OR setting.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
Ophthalmic Medical Technician
Optum
01.2021 - 07.2021
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
Clinical Research Coordinator
Eye Associates of New Mexico
01.2020 - 12.2020
- Oversaw data collection and management processes to ensure accuracy and integrity of clinical trial data.
- Reviewed and updated standard operating procedures to maintain compliance with evolving industry regulations.
- Resolved conflicts and addressed challenges within the team to maintain morale and productivity during high-pressure situations.
- Developed project timelines and coordinated activities for successful completion of multiple concurrent studies.
Ophthalmic Medical Technician
Eye Associates of New Mexico
10.2007 - 12.2019
- Streamlined communication processes to foster transparency among departments.
- Coordinated recruitment efforts to attract top talent.
- Assisted as a preceptor in training programs for enhanced employee skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Medical Assistant Program - Medical Technology
IIA International Institute of The Americas
Mesa, AZGED -
Santa Fe Community College
Santa Fe, NMSkills
- Customer Engagement
- Positive Initiative
- Organized Task Management
- Detail-Oriented Data Input
- Timely Task Organization
- Engaged Team Supporter
- Effective Scheduling Management
- Professionalism in Communication
- Documentation and Analysis
- Billing Process Management
- Self-Starter
- Strategic Leadership
Certification
COA: Certified Ophthalmic Assistant
First Aid and CPR Certified
Timeline
Senior Technician
Juliette Eye Institute
07.2021 - Current
Ophthalmic Medical Technician
Optum
01.2021 - 07.2021
Clinical Research Coordinator
Eye Associates of New Mexico
01.2020 - 12.2020
Ophthalmic Medical Technician
Eye Associates of New Mexico
10.2007 - 12.2019
Medical Assistant Program - Medical Technology
IIA International Institute of The Americas
GED -
Santa Fe Community College
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