Jonathan Madera
Valvoline
Orlando,FL
6
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Senior Technician
1 Year- Performed preventive maintenance, fluid checks, and vehicle inspections following Valvoline service standards.
- Diagnosed routine automotive issues and recommended appropriate maintenance services to support customer safety.
- Trained new technicians on bays, tools, and workflow procedures to improve team consistency.
- Supervised service bay operations, prioritizing repairs and maintaining efficient vehicle turnaround.
- Verified oil changes, tire rotations, and filter replacements for accuracy and quality compliance.
- Maintained organized workstations, equipment, and safety practices to support reliable shop performance.
- Resolved workflow delays by coordinating parts, equipment, and technician assignments across service bays.
Pest Control Technician
1 Year 10 Months- Inspected properties to identify pest activity, entry points, and conducive conditions.
- Applied targeted treatments using approved chemicals, baits, and exclusion methods.
- Documented service notes, findings, and treatment plans for accurate customer records.
- Communicated recommendations to customers on prevention, sanitation, and long-term control.
- Sealed gaps and access points to reduce recurring infestations and improve service outcomes.
Team Sports Sales Associate
2 Years 6 Months- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Utilized [Software] to determine if customer requested products were available for purchase.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Basketball Trainer
1 Year 2 Months- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Established clear benchmarks for performance and monitored individual and team progress.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Offered constructive feedback to clients to help reach goals.
- Trained athletes in proper use of equipment for safety and maximum results.
Education
High School Diploma
Skills
Warranty Programs
Loyalty Programs
Customer Education
Providing Feedback
Maintaining Clean Work Areas
Customer Engagement
Customer Service and Assistance
Team Cooperation
Strong Communication and Interpersonal Skills
Timeline
Senior Technician
Valvoline
10.2024 - 10.2025Read More
Pest Control Technician
Massey Pest Control
01.2023 - 11.2024Read More
Basketball Trainer
Hotshots Athletics
04.2020 - 06.2021Read More
Team Sports Sales Associate
Academy Sports + Outdoors
10.2019 - 04.2022Read More
University High School
High School Diploma
Read More