Jonathan Madera
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Pest Control Technician
Massey Services
05.2023 - Current
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Team Sports Sales Associate
Academy Sports + Outdoors
10.2019 - 04.2022
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Utilized [Software] to determine if customer requested products were available for purchase.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Basketball Trainer
Hotshots Athletics
04.2020 - 06.2021
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Established clear benchmarks for performance and monitored individual and team progress.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Offered constructive feedback to clients to help reach goals.
- Trained athletes in proper use of equipment for safety and maximum results.
Education
High School Diploma -
University High School
Orlando, FL06.2017
Skills
- Warranty Programs
- Loyalty Programs
- Customer Education
- Providing Feedback
- Maintaining Clean Work Areas
- Customer Engagement
- Customer Service and Assistance
- Team Cooperation
- Strong Communication and Interpersonal Skills
Timeline
Pest Control Technician
Massey Services
05.2023 - Current
Basketball Trainer
Hotshots Athletics
04.2020 - 06.2021
Team Sports Sales Associate
Academy Sports + Outdoors
10.2019 - 04.2022
High School Diploma -
University High School