Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Moreno

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Auditor

Caterpillar
08.2018 - Current
  • Identified discrepancies
  • trained team members to enhance audit department performance and increase operational efficiency.
  • Research

Assistant Manager

Dairy Queen
Bloomington, TX
04.2015 - 05.2018
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Cashier

7 Eleven Gas Station
Victoria, TX
08.2013 - 02.2015
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Lead Pawnbroker

E-z Pawn
Victoria, TX
  • Managed collections efforts from delinquent accounts while minimizing losses due to non-payment.
  • Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
  • Counted inventory every and produced reports for management detailing such information.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Evaluated item quality and value to determine correct offer amounts.

Education

High School Diploma -

Victoria High School
Victoria
05-2000

Skills

  • Problem-Solving
  • working with microsoft Excel, Word and Power point
  • Attention to Detail
  • verbal communications skills

Timeline

Auditor

Caterpillar
08.2018 - Current

Assistant Manager

Dairy Queen
04.2015 - 05.2018

Cashier

7 Eleven Gas Station
08.2013 - 02.2015

Lead Pawnbroker

E-z Pawn

High School Diploma -

Victoria High School

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Michelle Moreno