Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shannon McMillan

Des Moines,WA

Summary

Achieved significant sales growth and streamlined operations as a Jewelry Store Manager at Fred Meyer Jewelers, leveraging skills in audit reporting and bookkeeping. Expert in compliance standards, I led teams to exceed sales targets through innovative strategies and exceptional customer service, enhancing efficiency and client satisfaction. Cooperative Inventory Auditor with a flexible work schedule commutes to multiple job sites per week. Experienced working directly with receiving and shipping departments and tracking and updating the transfer of products. Trustworthy and friendly with excellent computational abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

26
26
years of professional experience

Work History

Auditor

Fred Meyer Jewelers
01.1999 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Counted all physical inventory and generated department audit reports.
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.

Sales Associate

Fred Meyer Jewelers
10.1998 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.

Jewelry Store Manager

Fred Meyer Jewelers
05.2015 - 04.2018
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
  • Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
  • Collaborated with other regional store managers in sharing best practices for merchandising, staff training, and operational efficiency.
  • Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
  • Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
  • Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
  • Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
  • Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
  • Led a team of sales associates to consistently meet and exceed monthly sales targets.
  • Conducted regular performance evaluations for employees, providing constructive feedback and setting goals for improvement.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
  • Developed employee training programs to enhance product knowledge and improve sales skills among staff members.
  • Implemented store policies and procedures to maintain a safe, clean, and efficient work environment.

Education

High School Diploma -

Highline High School
Burien, WA
06.1992

Skills

  • Audit reporting
  • Bookkeeping
  • Compliance standards
  • Store operations
  • Customer Service
  • Problem-Solving
  • Time Management
  • Problem-solving abilities

Timeline

Jewelry Store Manager

Fred Meyer Jewelers
05.2015 - 04.2018

Auditor

Fred Meyer Jewelers
01.1999 - Current

Sales Associate

Fred Meyer Jewelers
10.1998 - Current

High School Diploma -

Highline High School
Shannon McMillan