MICHELLE N.

I have learned a lot through my life and my work experiences. In my work experience, I have worked two jobs. As a party cashier, party host, and camp coordinator at iPlay America I have gained and adapted to many qualities. I am able to enhance customer experiences through exceptional customer service and engaging entertainment coordination. I've been able to gain the ability to manage high-pressure situations while maintaining a positive atmosphere, showcasing strong conflict management and attention to detail. This experience allows me to stay committed to creating memorable events that exceed guest expectations and gain social skills. With my second job, the American Hotel, I have become professional with extensive experience in providing exceptional customer service and administrative support. I have a strong focus on collaboration and adapting to changing or improving needs that ensure effective team dynamics and smooth operations. This job has helped me become skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. In conclusion, with my life and work-life experiences I have become reliable, organized, and poised to enhance client satisfaction.

• Monmouth County Court

Spanish Honor Society

Basic Life Support

Basic Telecommunications Certified

New Jersey Incident Management Responder Course

Basic Incident Command System for Initial Response

- ICS-200, FEMA Course

Introductions to Incident Command System

-ICS-100, FEMA Course