Michelle Phan
Spartanburg,SC
Summary
Organized and adaptable, with knack for quickly understanding new concepts and tasks. Well-versed in foundational principles relevant to field and proficient in leveraging key technical skills to support project success. Committed to contributing effectively to team goals and delivering tangible results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Bliss Nails and Spa
Spartanburg, SC
06.2022 - 04.2023
- Managed front desk operations, ensuring seamless guest check-ins and appointments.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated scheduling for services, optimizing staff utilization and appointment flow.
- Processed payments accurately and efficiently using point-of-sale systems.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Front of House Employee
Pokenori
Spartanburg, SC
07.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed guest seating and waitlist efficiently to optimize table turnover.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Trained new front of house employees on operational procedures and service standards.
Bobarista
Gong Cha
Spartanburg, SC
05.2025 - 04.2026
- Implemented best practices for beverage presentation to improve product appeal.
- Engaged with customers to provide personalized service, fostering repeat business opportunities.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Work Based Learning Co-op Student
Spartanburg Regional Medical Center
Spartanburg, SC
02.2026 - 04.2026
- Assisted in patient intake processes, ensuring timely and accurate information collection.
- Supported clinical staff with administrative tasks, improving workflow and communication.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Worked in team environment to maintain high levels of productivity.
- Gained hands-on experience in relevant industry practices through internship opportunities, applying learned concepts to real-world scenarios.
Education
High School Diploma -
Dorman High School
Roebuck, SC04.2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Cash handling proficiency
- Food safety knowledge
- Health and safety
Certification
Servsafe, BLS Provider
Timeline
Work Based Learning Co-op Student
Spartanburg Regional Medical Center
02.2026 - 04.2026
Bobarista
Gong Cha
05.2025 - 04.2026
Front of House Employee
Pokenori
07.2023 - Current
Receptionist
Bliss Nails and Spa
06.2022 - 04.2023
High School Diploma -
Dorman High School