Nhi Bui
Ocala
Summary
Dynamic and organized professional with extensive experience in customer service at BB Nail Bar. Proven ability to enhance client relations and streamline operations through effective time management and telephone skills. Recognized for maintaining a welcoming environment and achieving high customer satisfaction, contributing to repeat business and positive guest experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
BB Nail Bar
Wildwood, FL
01.2024 - 12.2024
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Answered multi-line phone system, directing calls and providing information to clients.
- Maintained cleanliness and organization of reception area, enhancing client experience.
- Collaborated with nail technicians to coordinate client appointments and service offerings.
- Processed payments and managed cash register, ensuring accurate financial transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Sweet Leaf Smoke Shop
Ocala, FL
05.2023 - 11.2023
- Collaborated with team members to meet peak service demands during busy hours
- Resolved customer inquiries and complaints professionally to ensure satisfaction
- Supported inventory management by restocking supplies as needed throughout shifts
- Participated in training sessions to improve product knowledge and service skills
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
Server
Edo Hibachi
Ocala, FL
05.2022 - 08.2022
- Supported training of new staff members on menu items and service procedures to promote consistency.
- Utilized point-of-sale system for order entry and processing payments efficiently.
- Adapted quickly to changing demands during busy shifts, maintaining a positive attitude throughout service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Zuru Ramen and Boba
Ocala, FL
02.2022 - 06.2022
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Delivered food and beverages accurately while adhering to restaurant standards and protocols.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders during peak hours.
- Effectively managed multiple tables, prioritizing tasks to optimize service efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cashier
Zuru Ramen and Boba
Ocala, FL
02.2022 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale system
- Maintained organized cash register and handled cash management tasks responsibly
- Assisted customers with menu selections and provided recommendations based on preferences
- Ensured cleanliness and orderliness of dining area to enhance customer experience
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Server
Toki Hibachi
Decatur, IL
04.2020 - 11.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Maroa Forsyth Highschool
Maroa, ILSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Greeting and seating clients
- Guest engagement
- Strong work ethic
- Customer service
- Food running
- Work ethic and integrity
- Order taking
- POS system operations
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Receptionist
BB Nail Bar
01.2024 - 12.2024
Cashier
Sweet Leaf Smoke Shop
05.2023 - 11.2023
Server
Edo Hibachi
05.2022 - 08.2022
Server
Zuru Ramen and Boba
02.2022 - 06.2022
Cashier
Zuru Ramen and Boba
02.2022 - 06.2022
Server
Toki Hibachi
04.2020 - 11.2020
High School Diploma -
Maroa Forsyth Highschool