Michelle Narvaez
Harlingen
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Teacher's Assistant
Learning Adventures
Brownsville, TX
11.2024 - 12.2025
- Assisted in classroom management, promoting a positive learning environment for diverse student needs.
- Supported lesson planning and material preparation, enhancing instructional effectiveness and engagement.
- Facilitated small group activities, encouraging collaboration and critical thinking among students.
- Monitored student progress, providing feedback to teachers for tailored instruction adjustments.
- Mentored new teaching assistants, sharing best practices for effective student support and classroom operations.
- Developed individualized support plans for students with special needs, fostering inclusivity in the classroom.
Customer Service Representative
Conduent
Richardson, TX
10.2021 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Delivered exceptional customer support by resolving technical issues through effective communication and problem-solving skills.
- Provided timely responses to customer inquiries utilizing AppleCare systems, enhancing overall user satisfaction.
- Collaborated with cross-functional teams to streamline service processes, improving operational efficiency and response times.
- Mentored new advisors on best practices for troubleshooting and customer engagement strategies, fostering team growth.
- Analyzed customer feedback trends to identify areas for improvement in service delivery and product usability.
- Developed training materials and resources for staff to enhance knowledge of Apple products and services.
- Implemented process improvements that reduced average handling time while maintaining high-quality service standards.
- Led initiatives aimed at driving customer loyalty through proactive outreach and follow-up communications post-service interactions.
- Provided exceptional customer support, leading to numerous positive reviews and repeat clients.
Medical Assistant
Eloisa Thelma Gonzalez M.D. PA
Brownsville, TX
01.2009 - 12.2012
- Responsibilities cover recording vital signs on patients, performing venipuncture and finger sticks on children and adults., preparing rooms and patients for examination by Dr., preparing and sending out specimen for laboratory testing, heavy telephone usage.
- Accomplishments
- Getting the job done and making the patients feel comfortable with our facility.
- Skills Used
- Main task to perform Phlebotomy and Administer Vaccines.
Administrative Assistant
Inspectorate America
Brownsville, TX
01.2008 - 12.2009
- Inspection Company for petroleum products, processed and reviewed daily shore tanks inventories, processed customers job orders, tracked arrival date on vessel & barges, gave support to customer service as well as operation personnel, responsible for local purchases, maintained office supplies inventory, keep good communication between local office and terminal.
Hostess/Server/Banquet Server
Westin Hotel
Indianapolis, IN
01.2006 - 12.2008
- Assist our guests in a friendly, efficient and courteous manner.
- Maintain a high standard of service and hospitality at all times.
- Set and organize for special events.
Teacher Assistant
Westlake Elem
Indianapolis, IN
01.2004 - 12.2006
- Worked with Non- English speaking students.
- Focused on teaching alphabet, communication and presentation skills.
- Translator for Non-English parents.
Administrative Assistant
BlaMar Trucking, BM Transport
Brownsville, TX
01.2013 - 2021
- Managed scheduling and calendar coordination for senior executives, enhancing operational efficiency.
- Conducted comprehensive data entry and document management using industry-specific software.
- Assisted in onboarding new staff by preparing training materials and conducting orientation sessions.
- Streamlined office procedures by implementing digital filing systems, improving accessibility of information.
- Developed protocols for tracking inventory supplies, reducing unnecessary expenditure on office materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
undefined
UTRGV
Brownsville, TX12.2017
Skills
- Led initiatives to enhance customer satisfaction through swift issue resolution Oversaw the establishment of feedback mechanisms to optimize service delivery Championed outreach strategies to elevate customer engagement levels
- Enhanced guest satisfaction through dedicated service and support initiatives Oversaw the optimization of check-in and check-out procedures to boost operational efficiency Cultivated lasting relationships with guests to drive loyalty and repeat patronage
- Enhanced organizational efficiency through the optimization of data management processes using advanced computer skills
- Assessed customer service processes and applied best practices to improve resolution efficiency for client inquiries and concerns
- Cultivated high levels of client satisfaction by implementing effective phone communication strategies Enhanced team performance by establishing comprehensive guidelines for client interactions Strengthened client relationships through consistent and respectful communication practices
- Performed comprehensive analysis of workflows to improve operational efficiency
- Oversaw enhancements in patient care and office operations, leveraging three years of medical assistant experience Championed workflow efficiency by streamlining clerical processes and delivering clinical support in a pediatric medical practice
- Developed strategic relationships with guests to elevate their experiences Led initiatives to gather and analyze guest feedback, driving service enhancements and loyalty strategies Established a welcoming atmosphere that significantly boosted guest retention rates
- Conveyed intricate ideas effectively to promote comprehension and foster engagement among varied audience demographics
- Employed bilingual proficiency to foster effective dialogue and understanding within multicultural teams
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Learning Adventures
11.2024 - 12.2025
Customer Service Representative
Conduent
10.2021 - 11.2024
Administrative Assistant
BlaMar Trucking, BM Transport
01.2013 - 2021
Medical Assistant
Eloisa Thelma Gonzalez M.D. PA
01.2009 - 12.2012
Administrative Assistant
Inspectorate America
01.2008 - 12.2009
Hostess/Server/Banquet Server
Westin Hotel
01.2006 - 12.2008
Teacher Assistant
Westlake Elem
01.2004 - 12.2006
undefined
UTRGV