Michelle Nazario
Rosemead ,CA
Summary
NHA Certified billing and coding Specialist (CBCS) with formal training in medical billing and coding, medical terminology, and anatomy. Highly detailed-oriented with strong knowledge of healthcare documentation, Excel, and compliance standards.
Overview
1
1
Certification
Work History
Sales Representative
Verizon Wireless Neighborhood
Montebello, CA
2010 - 2012
- Assisted customers with billing inquiries, account changes, and service plan activations using POS and CRM software.
- Maintained accuracy in customer data, contracts, and financial transactions, ensuring compliance with company standards.
- Demonstrated strong communication and customer service skills while resolving account and billing issues.
- Opened and closed the store, performing inventory counts and cash reconciliation with attention to detail.
- Supported team goals by meeting or exceeding individual and group sales objectives through effective account management.
- Engaged customers to promote wireless products and services, enhancing customer satisfaction.
- Conducted product demonstrations and provided technical support to assist customers with device issues.
- Processed sales transactions efficiently, ensuring accuracy in billing and inventory management.
- Collaborated with team members to develop effective sales strategies for increased market penetration.
Will Call Clerk
Celluphone LLC
Commerce, CA
2012 - 2021
- Oversaw will call operations, collaborating with dealers to assess account balances and conduct credit checks prior to order fulfillment.
- Executed invoice preparation, review, and processing with exceptional accuracy and meticulous attention to detail.
- Managed returns and exchanges, ensuring accurate documentation and effective communication with vendors for company credit.
- Executed strong organizational and multitasking skills to manage multiple account inquiries and resolve issues promptly.
- Oversaw record maintenance and enforced compliance with company policies during account and billing operations.
Education
NHA Certified - Medical Billing And Coding
El Monte Rosemead Adult School
El Monte, CA01.2026
High School Diploma -
El Monte Rosemead Adult School
El Monte, CA01.2008
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
ICD-10Medical billingOrganizational skillsInsurance verificationMedical codingHCPCSMedical terminologyCustomer servicePatient complaint handlingOffice experienceHealth insurance knowledgePatient scheduling systems
Certification
NHA Certified Medical billing and coding
Timeline
Sales Representative
Verizon Wireless Neighborhood
2010 - 2012
Will Call Clerk
Celluphone LLC
2012 - 2021
NHA Certified - Medical Billing And Coding
El Monte Rosemead Adult School
High School Diploma -
El Monte Rosemead Adult School