Michelle Neglia
Sebastian,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Personal Assistant to the Owner
Catering By Adrienne Drew
10.2007 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Manager
S&M SHIPPING LLC.
07.2014 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
One Year - English Major
Nassau Community College
Garden City, NYHigh School Diploma -
West Hempstead HS
West Hempstead, NYSkills
- QuickBooks Expertise
- Multitasking and Organization
- Personal Calendar Oversight
- Meeting Planning
- Grammar Understanding
- Self Starter
- Strong Interpersonal Skills
- Communication Skills
- Office Supplies and Inventory
- Records Filing
- Proper Phone Etiquette
- Managing Multiple Tasks
- Attention to Detail
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Manager
S&M SHIPPING LLC.
07.2014 - 12.2021
Personal Assistant to the Owner
Catering By Adrienne Drew
10.2007 - Current
One Year - English Major
Nassau Community College
High School Diploma -
West Hempstead HS
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