Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Michelle Nguyen

Michelle Nguyen

Milpitas

Summary

Currently pursuing a career path towards becoming a dental provider, driven by a passion for providing exceptional service to all patients. Detail-oriented and knowledgeable Office Manager and Dental Assistant skilled at completing patient facing and office based tasks by applying strong multitasking, customer service and leadership abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Binh P. Pham, DDS
09.2023 - Current
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and managed patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

In-Home Supportive Services Provider

Santa Clara County Social Services Agency
01.2022 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Dental Assistant

Binh P. Pham, DDS
06.2020 - Current
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Verified patient insurance eligibility and benefits.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Salon Manager

Bellamy Nails
11.2022 - 12.2024
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.

Dental Assistant Volunteer

Tran Care Dentistry
01.2022 - 07.2022
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Scheduled and confirmed patient appointments.
  • Monitored patient comfort and safety during dental procedures.
  • Assisted in chair-side dental procedures.

Retail Merchandising Associate

Macy's
06.2016 - 12.2021
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Educated customers on promotional events and monitored inventory for events to improve overall experiences.

Retail Selling and Support Associate

Macy's
07.2016 - 08.2017
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail Vendor Specialist Associate

Macy's
03.2017 - 08.2017
  • Set up displays and signage to attract customers and boost sales.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

Bachelor of Science - Biology: Concentration in Physiology

San Francisco State University
12.2020

Skills

  • Customer service
  • Dental office administration
  • Strategic planning
  • Organizational skills
  • Staff management
  • Team bonding
  • Compassionate caregiving
  • HIPAA compliance
  • Chair-side support
  • Office management
  • Patient care coordination
  • Conflict resolution

Certification

  • Basic Life Support, Cardiopulmonary resuscitation, Automated External Defibrillator (CPR/AED)

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Office Manager

Binh P. Pham, DDS
09.2023 - Current

Salon Manager

Bellamy Nails
11.2022 - 12.2024

In-Home Supportive Services Provider

Santa Clara County Social Services Agency
01.2022 - Current

Dental Assistant Volunteer

Tran Care Dentistry
01.2022 - 07.2022

Dental Assistant

Binh P. Pham, DDS
06.2020 - Current

Retail Vendor Specialist Associate

Macy's
03.2017 - 08.2017

Retail Selling and Support Associate

Macy's
07.2016 - 08.2017

Retail Merchandising Associate

Macy's
06.2016 - 12.2021

Bachelor of Science - Biology: Concentration in Physiology

San Francisco State University

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