MICHELLE NICHOLS
US News College Advisor
Port Saint Joe,Florida
16
years of professional experience
1
Certification
Customer-focused Sales Representative with extensive experience in B2B sales, consultative selling, and account management in the technology sector. Exceptional ability in nurturing client relationships, backed by a proven track record of consistently exceeding sales goals and client expectations. Recognized for tenacity, leadership, and exemplary interpersonal communication skills. Possesses specialized knowledge in Internet of Things (IoT) technology, fortified by Cradlepoint Trusted Partner Certification.
Skills
Consultative Selling
Account Management
Customer Relationship Management
B2B sales
Sales Growth
New Business Development
Territory Expansion
RFP Management
Prospecting
Goal achievement
Leadership Skills
Team Collaboration
Detail-oriented
Work History
Senior Admissions Specialist
3 Years 7 Months- Advised prospective students on admissions requirements, program fit, and enrollment pathways.
- Collaborated with enrollment teams to improve lead conversion and applicant experience.
- Interpreted academic profiles to recommend suitable programs and next-step actions.
- Developed sales pipelines and advanced prospects through consultative outreach.
- Exceeded sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Business Development Executive/ Strategic Accounts Executive
3 Years 10 Months- Oversaw IoT connectivity solutions for state and local governments and educational sectors in Florida, Alabama, Mississippi, South Carolina, and Georgia, focusing on business expansion and client retention. Identified and acquired RFPs across all counties within designated territory. Conducted in-person visits and traveled approximately 40% of the time to strengthen client relations and secure new business opportunities. Served as a primary resource for a team of six account executives nationwide.
- Negotiated and secured major contracts with various government entities. with Orange County Government and Alachua, Montgomery, and Mobile AL School Districts.
- Successfully expanded sales territory to include Alabama and Mississippi. from solely Florida to include Alabama and Mississippi within one year, achieving #1 sales rank.
- Directed key initiatives to surpass the annual sales target. to exceed the annual sales goal of $4.7M with a current pace of $3.7M in just 9 months.
- Cultivated a reputation as a trusted resource for account executives. as the leading authority and go-to resource for account executives, positively impacting team performance by 60%.
- Achieved presidents club each year of my employment.
ACCOUNT MANAGER
2 Years- Managed customer care and relationship management in education sector for Northeastern states and Indian reservations. Reported to Director of Sales while overseeing accounts for large school districts and Bureau of Indian Affairs. Specialized in telecommunications solutions for educational settings, including provision of hotspots for virtual education. Activated and managed hardware and internet services as filtered, managed internet provider. Conducted self-training to meet technical requirements through listening and presentation attendance.
- Expanded multimillion-dollar portfolio by 40%, underscoring competence in business development.
- Surpassed revenue goals consistently, evidencing a robust capacity for both growth and retention.
- Exceeded customer retention objectives with a 75% retention rate.
- Grew multimillion-dollar portfolio by 40%, demonstrating effectiveness in business development.
EDUCATION SALES DIRECTOR
3 Years- Consulted with nationwide client base of parents and students to identify educational needs, recommending tailored tutoring solutions. Engaged in consultative sales practices, leveraging leads from internal generation system and initiating outbound calls to cold prospects, showcasing company's extensive tutoring services.
- Surpassed sales goals by averaging 135%, consistently ranking in the top 1% of Education Directors.
- Set multiple company records for the highest monthly sales achievements.
- Achieved #1 sales position among 90 colleagues in first month of service.
- Mentored five new hires over six months, improving their sales abilities and performance.
SENIOR ENROLLMENT COUNSELOR
2 Years- Managed the organization’s largest sales territory spanning the United States. Conducted the complete sales cycle, handling both inbound and outbound calls using consultative sales techniques to facilitate enrollment into appropriate educational programs. Served as the primary point of contact for colleagues facing first-level issues, exemplifying leadership within the team.
- Amplified annual sales figures by 60%, demonstrating a strong ability in business development.
- Achieved a competitive senior role after successfully navigating a selective process.
- Became the go-to person for first-level issues, which improved team efficiency and problem-solving.
TUTORING PROGRAM MANAGER
1 Year- Oversaw the end-to-end process of student tutoring programs as a Tutoring Program Manager, encompassing both sales and account management responsibilities.
- Achieved sales performance exceeding monthly goals by 150%, demonstrating strong sales capabilities.
- Led sales team performance, ranking highest among peers for nearly the entire duration of tenure.
- Surpassed monthly goals by achieving a consistent performance of 150% or better.
- Achieved unblemished record of customer satisfaction with zero complaints during tenure, reflecting commitment to service excellence.
CALL CENTER REPRESENTATIVE
1 Year- Managed inbound and outbound sales calls as Call Center Representative, focusing on customer engagement and sales optimization.
- Attained the top sales position in the first month of service, maintaining a consistent ranking of either #1 or #2 each subsequent month.
- Exceeded sales targets consistently, demonstrating impact on overall sales performance.
- Gained strong recommendation from prior management at Rasmussen for effectively leveraging inbound call experience to excel in dual inbound and outbound role.
ENROLLMENT SPECIALIST
2 Years- Converted generated leads into enrolled students through targeted follow-up at a regionally accredited online college.
- Surpassed daily call target by consistently making 150 calls, enhancing outreach to prospective students.
- Met daily dialing goals by completing required outbound calls, supporting enrollment efforts for prospective students.
- Chosen for role on first application based on recommendations, reflecting strong potential in sales.
Education
Bachelor’s Degree - Interdisciplinary Studies
Certification
Cradlepoint Trusted Partner Certification
Recommendations
- "Michelle has an exceptional aptitude for sales, a keen understanding of customer service, and remarkable organizational skills. Her dedication to fostering positive client relationships is unparalleled, and her contributions lead to sustained growth. Any organization would be fortunate to benefit from Michelle's professionalism, efficiency, and expertise." — Ronnet R., Director of Sales Operations, Kaplan
- "Michelle Nichols is the most successful salesperson that I have ever had the pleasure of managing. Michelle excels at finding the opportunity in any and every sales situation and maximizes it for her clients. Michelle's work ethic, level of communication, and organization are second to none. She is a natural leader in sales and customer service with over 15 years of experience in the industry. Michelle led our team to victory as the number one sales team for two years straight. I clearly remember witnessing the awe and inspiration that Michelle's performance provided her coworkers and senior leaders alike. I highly recommend Michelle she will make any team or business that she joins significantly more successful." — Aftynn Peters., Senior Regional Director, Varsity Tutors
Personal Information
Title: STRATEGIC SALES EXECUTIVE
Timeline
Senior Admissions Specialist
US News College Advisor
03.2023 - CurrentRead More
Business Development Executive/ Strategic Accounts Executive
KAJEET
05.2020 - 03.2024Read More
ACCOUNT MANAGER
01.2020 - 01.2022Read More
EDUCATION SALES DIRECTOR
VARSITY TUTORS
01.2017 - 01.2020Read More
SENIOR ENROLLMENT COUNSELOR
KAPLAN TEST PREP / Kaplan Inc.
01.2015 - 01.2017Read More
TUTORING PROGRAM MANAGER
01.2014 - 01.2015Read More
CALL CENTER REPRESENTATIVE
01.2013 - 01.2014Read More
ENROLLMENT SPECIALIST
RASMUSSEN COLLEGE
01.2011 - 01.2013Read More
University of Texas
Bachelor’s Degree from Interdisciplinary Studies
Read More