Michelle Nixon
Dayton,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Access Specialist II
Dayton Childrens
Dayton, OH
05.2002 - Current
- Collect and validate patient demographics and insurance information . Register patients for daily appointments.
- Receive patient deductibles and co-pay amounts. Refer patients with financial problems to Financial Advocates.
- Transcribe lab and medical imagining orders.
- Facilitate communication between patients and various departments and staff.
- Perform patient pre-admission and admission activities (including prior-authorization).
- Perform quality assurance daily for department (reports and workqueues).
- Assist patients in obtaining medical records.
- Create documents in Word, Excel, PowerPoint and Adobe.
Coordinator
Blessing In A Backpack
Dayton, OH
08.2012 - 05.2018
- Oversaw participants with local church and elementary school.
- Gathered and organized supplies to support operations.
- Distributed supplies to over 50 participants on weekly basis.
Education
High School Diploma -
Versailles High School
Versailles, OH06.1985
Skills
- Caring and Empathetic
- Team Player
- Resolving Problems
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Office Equipment
- Providing Information and Resources
- Emergency Situations
- Office Operations
- Critical Thinking
Timeline
Coordinator
Blessing In A Backpack
08.2012 - 05.2018
Access Specialist II
Dayton Childrens
05.2002 - Current
High School Diploma -
Versailles High School
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