Ashley Sims
Chicago,IL
Summary
Healthcare Operations Professional with a strong track record of improving workflow efficiency, supporting high-performing teams, and enhancing patient access and service delivery. Skilled in cross-functional coordination, process improvement, and driving productivity in fast-paced clinical environments. Recognized for initiative, accountability, and a collaborative leadership style. Seeking to contribute these strengths in a healthcare supervisory role focused on operational excellence and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Access Specialist II
Rush MD Anderson Cancer Center
Chicago, IL
01.2023 - Current
- Managed complex calendars for multiple medical practitioners
- Scheduling and Registration - averaging 6,300 encounters annually
- Implemented efficient scheduling practices, reducing patient wait times significantly.
- Collaborated with clinical staff to verify alignment of appointment scheduling with clinic protocols.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Facilitated cross-departmental communication
- Coordinated patient access processes to ensure timely appointments and services.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
New Patient Referral Coordinator / Medical Office Specialist
Advocate Aurora Health - Good Samaritan Hospital
Downers Grove, IL
04.2021 - 12.2022
- Expert EPIC/OneSource Experience/Insurance Verification
- Documented patient encounters, ensuring accurate and comprehensive medical records.
- Managed new patient referrals, ensuring accurate data entry and timely processing.
- Coordinated scheduling for multiple departments to optimize resource allocation and reduce downtime.
- Coordinated communication between healthcare providers and patients, enhancing referral efficiency.
- Maintain patient confidentiality by adhering to HIPAA policy
- Enhance customer relations by diffusing angry customers and efficiently resolving complaints
Home Health Care Aide
Chicago, IL
04.2019 - 03.2021
- Time Caregiver to Stage IV Prostate Cancer patient, and ESRD/Dementia patient
- Assisted with ADLs
- Davita-trained peritoneal dialysis assistant
- Wound and pain management
- Administered daily medications and recorded all vital sign information to keep clinical staff abreast of patients' condition
- Assisted Hospice Nurses with End of Life care
Patient Support Rep
Northshore University Health System
Skokie, IL
01.2017 - 03.2019
- Expert EPIC/OneSource Experience
- Scheduling/Registering patients for multiple departments including Gynecology, Cardiology and Gastroenterology
- Manage an inbound call volume of over 85 calls/day
- Accurately entering demographic info and verifying insurance information from patients into database system
- Review and resolve scheduling errors
- Assist with calls regarding medical refills / relay messages to MD or RN when necessary
- Maintain patient confidentiality by adhering to HIPAA policy
- Enhance customer relations by diffusing angry customers and efficiently resolving complaints
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Health Sciences
Rush University
Chicago, IL05-2027
Associate of Science -
City Colleges of Chicago-Malcolm X College
Chicago, ILDiploma -
Proviso East High School
Maywood, IL Skills
- Scheduling and Registration
- Interdepartmental Collaboration
- Shared Decision-Making Process Improvement
- Health Records Management
- Medical Office Experience
- Staff Training Development
Certification
- BLS Certification Certified Nursing Assistant (CNA) January 2020
- Completed CNA training at City Colleges of Chicago - Malcolm X
- Completed Competency Eval 01/2020 Eligible for Work as listed on the Healthcare Worker Registry
Timeline
Access Specialist II
Rush MD Anderson Cancer Center
01.2023 - Current
New Patient Referral Coordinator / Medical Office Specialist
Advocate Aurora Health - Good Samaritan Hospital
04.2021 - 12.2022
Home Health Care Aide
04.2019 - 03.2021
Patient Support Rep
Northshore University Health System
01.2017 - 03.2019
Bachelor of Science - Health Sciences
Rush University
Associate of Science -
City Colleges of Chicago-Malcolm X College
Diploma -
Proviso East High School
Leadership & Community Involvement
- Administrative Co-Lead of New Life Covenant Southeast Outreach Events Team
- Children's + Greeters Ministry Representative at New Life Covenant Southeast