Michelle Noll
Tampa,FL
Summary
Dynamic Service Pipeline Specialist with a proven track record at Sunrun in resolving complex fraud issues and enhancing customer satisfaction. Expert in root cause analysis and process improvement, I excel in cross-functional collaboration and regulatory compliance, driving operational efficiency and service excellence. Skilled in Salesforce CRM and adept at managing customer escalations effectively.
Overview
11
11
years of professional experience
Work History
Service Pipeline Specialist/Escalation Expert
Sunrun
Tampa, FL
04.2021 - Current
- Resolved complex fraud and forgery issues by analyzing root causes and implementing effective solutions.
- Handled customer escalations, acting as a liaison between customers, support teams, and departments.
- Provided expert guidance and training to frontline staff on managing difficult cases.
- Investigated complaints, identified trends, and recommended preventive measures.
- Adhered to company policies, SLAs, and regulatory requirements while upholding service excellence.
- Dispatch partners and in home service appointments for system failures and system drop in production.
- Dispatch partners for critter guards, snow guards, and healthy system inspections.
- Dispatch for system removal and reinstall.
Order and Logistics Coordinator
Purina/Land o Lakes
Denver, CO
07.2014 - 04.2021
- Coordinated shipping schedules to ensure timely deliveries for Purina products.
- Managed inventory levels and tracked stock movements in logistics systems.
- Communicated with suppliers and vendors to resolve shipment discrepancies.
- Developed process improvements to enhance supply chain efficiency and reduce delays.
- Collaborated with cross-functional teams to streamline logistics operations across departments.
- Prepared documentation for inbound and outbound shipments, ensuring compliance standards.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Education
Associate of Applied Science - Business Management
University of Phoenix
Aurora, CO06-1999
Skills
- Fraud analysis
- Customer escalation
- Root cause analysis
- Inventory management
- Process improvement
- Regulatory compliance
- Salesforce CRM
- Order Management (SAP, Esker)
- Shipment Tracking & Logistics Research
- Problem solving
- Cross-functional collaboration
- Pipeline integrity
Timeline
Service Pipeline Specialist/Escalation Expert
Sunrun
04.2021 - Current
Order and Logistics Coordinator
Purina/Land o Lakes
07.2014 - 04.2021
Associate of Applied Science - Business Management
University of Phoenix
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