Michelle Nordine
Saint Joseph,MN
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in managing accounts and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Agent
Humana Insurance Company
04.2023 - Current
- Execute sales strategies to identify new business opportunities and expand client base.
- Assist call-in customers with questions on their coverage.
- Provide expert product knowledge to educate customers on healthcare solutions available.
- Analyze client needs to tailor insurance plans, increasing overall customer engagement.
- Develop strong relationships with clients through excellent customer service and regular followups to ensure satisfaction and retention
- Explained features and advantages of medical, dental, vision, hearing products to promote sales.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
Catholic United Financial
09.2022 - 02.2023
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention.
- Conducted detailed product presentations, effectively communicating benefits to members.
- Collaborated with cross-functional teams to optimize sales strategies and improve service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Real Estate Closing Coordinator
Quarry Title and Abstract
09.2020 - 09.2022
- Coordinated closing processes to ensure timely and accurate transactions.
- Reviewed closing documents for compliance with state regulations and company policies.
- Communicated effectively with clients, agents, and lenders to facilitate smooth closings.
- Managed scheduling of closings, optimizing timeframes for all parties involved.
- Expedited transaction completion by diligently following up on necessary documentation from all involved parties.
- Assisted escrow officers with preparing final settlement statements to ensure timely disbursement of funds to relevant parties.
- Mitigated potential legal issues by conducting thorough research on property titles and identifying any discrepancies or liens.
Account Manager/Benefits Advisor
NRP Insurance Company
06.2018 - 07.2020
- Developed insurance solutions for current clients
- Reviewed policies to be certain information and coverages are accurate
- Evaluated and prepared renewal comparisons and policy proposals
- Communicated and educated clients on policies as needed
- Collaborated with risk advisors to determine and meet client goals
- Developed and maintained strong relationships with clients
- Answered client questions regarding all lines of coverage
- Assisted with plan and/or carrier changes, claims, and billing
Education
Bachelor of Science - Business Mgmt/Emphasis in HR/Minor in Human Relat
St. Cloud State University
St. Cloud, MNHigh School Diploma -
Belgrade High School
Belgrade, MNSkills
- Strong communication skills
- Great interpersonal skills
- Consultative selling
- Sales strategies & cross-selling techniques
- Adaptability to change
- Customer relationship building
- Goal oriented
- Great computer skills
Certification
Accident, Health, Life Insurance
Timeline
Sales Agent
Humana Insurance Company
04.2023 - Current
Sales Representative
Catholic United Financial
09.2022 - 02.2023
Real Estate Closing Coordinator
Quarry Title and Abstract
09.2020 - 09.2022
Account Manager/Benefits Advisor
NRP Insurance Company
06.2018 - 07.2020
Bachelor of Science - Business Mgmt/Emphasis in HR/Minor in Human Relat
St. Cloud State University
High School Diploma -
Belgrade High School