Michelle Norris
Forest Park,GA
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Overview
17
17
years of professional experience
Work History
Clerk II
Gxo logistics
Union City, GA
02.2021 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Team Lead
Security Innovation
Atlanta, GA
01.2016 - 08.2020
- Completed daily quality assurance duties to provide feedback for improvements.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Housekeeper
Evergreen marriot
Stone Mountain , Georgia
03.2011 - 04.2015
- Waxed and polished wood furnishings to restore faded appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Disinfected telephones, light switches and other frequently touched objects.
- Changed bed linens and towels, tidied up rooms.
Cashier
Popeyes Chicken
Atlanta, GA
05.2010 - 03.2011
- Issued receipts, refunds, credits or change due to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Stocked shelves with merchandise when needed.
Volunteer
Homeawayfromhome
Decatur, GA
03.2008 - 05.2010
- Made referrals to utilize community resources for resident's needs.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Education
Associate Degree in Nursing - Medical Assistant
UEI College
Morrow, GA08-2021
Skills
- Bookkeeping
- Database entry
- Research
- Records retrieval
- Customer satisfaction
- Information security
- Quality control
- Reliable team worker
- Motivated team player
Timeline
Clerk II
Gxo logistics
02.2021 - Current
Team Lead
Security Innovation
01.2016 - 08.2020
Housekeeper
Evergreen marriot
03.2011 - 04.2015
Cashier
Popeyes Chicken
05.2010 - 03.2011
Volunteer
Homeawayfromhome
03.2008 - 05.2010
Associate Degree in Nursing - Medical Assistant
UEI College