MICHELLE NORTON
Ooltewah,TN
Summary
Dynamic professional with a proven track record at Morning Pointe Senior Living, excelling in program development and staff management. Adept at fostering resident engagement through innovative activities, while demonstrating strong communication and conflict resolution skills. Committed to enhancing well-being and delivering impactful care solutions in diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lantern Program Director
The Lantern at Morning Pointe
Chattanooga, Tennessee
06.2023 - Current
- Develop and implement resident care programs aligned with community standards.
- Manage staff schedules and ensured adequate coverage for all shifts.
- Coordinate activities and events to enhance resident engagement and well-being.
- Train and mentor new staff on best practices, working with dementia/Alzheimer's residents and community policies.
- Facilitate communication between families, staff, and residents for effective service delivery.
- Evaluate program effectiveness and made adjustments based on feedback received.
- Provide leadership in developing innovative approaches to meet program goals.
Student Administrative Assistant
Southern Adventist University
Collegedale, Tennessee
08.2019 - 05.2023
- Served as receptionist, maintaining a welcoming and organized office environment.
- Managed student records and maintained data accuracy in administrative systems.
- Assisted with scheduling meetings and coordinating events for faculty and staff.
- Provided support for office operations by answering phone calls and responding to inquiries.
- Organized files and documents to ensure efficient access to information.
- Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
- Performed data entry tasks accurately and efficiently.
- Managed student inquiries via phone, email, or in-person visits.
Assistant Activities Director
Morning Pointe Assisted Living
Chattanooga, Tennessee
05.2022 - 08.2022
- In the summer of 2022, I worked as the Assistant Activities Director at a local assisted living facility.
- Organized daily recreational activities for residents to enhance social engagement.
- Collaborated with staff to create monthly activity calendars for resident participation.
- Facilitated group exercises and wellness programs promoting physical health and mobility.
- Coordinated special events and outings supporting community involvement and enjoyment.
- Developed relationships with residents to understand their interests and preferences.
- Communicated effectively with families regarding activity schedules and resident involvement.
- Assisted residents with functional limitations during activities programs and provided encouragement to develop morale and facilitate long-term improvement.
Camp Counselor
Cohutta Springs Youth Camp
Cohutta, Georgia
05.2021 - 07.2021
- Supervised campers during daily activities and ensured safety protocols were followed.
- Organized recreational programs and facilitated team-building exercises for youth participants.
- Developed and maintained positive relationships with campers, promoting inclusivity and support.
- Monitored health and wellness of campers, addressing concerns promptly with medical staff.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Communicated regularly with parents regarding their child's progress at camp.
Education
BA - LIBERAL ARTS EDUCATION (NON-LICENSURE)
SOUTHERN ADVENTIST UNIVERSITY
05-2023
HIGH SCHOOL DIPLOMA -
GUAM ADVENTIST ACADEMY
05-2019
Skills
- Culturally Sensitive
- Good Communicator
- Patient
- Creative
- Adaptable
- Team player
- Documentation and reporting
- Program and event development
- Staff management
- Conflict resolution
- Time management
References
- TERI REUTEBUCH, SOUTHERN ADVENTIST UNIVERSITY, terir@southern.edu, (317) 413-6463
- MICHAELA RAWDON, MORNING POINTE ASSISTED LIVING, Michaela.rawdon@gmail.com, (972) 816-1630
- DENNIS NEGRON, SOUTHERN ADVENTIST UNIVERSITY, negron@southern.edu, (423) 432-1326
Certification
Certified Dementia Practitioner
Timeline
Lantern Program Director
The Lantern at Morning Pointe
06.2023 - Current
Assistant Activities Director
Morning Pointe Assisted Living
05.2022 - 08.2022
Camp Counselor
Cohutta Springs Youth Camp
05.2021 - 07.2021
Student Administrative Assistant
Southern Adventist University
08.2019 - 05.2023
BA - LIBERAL ARTS EDUCATION (NON-LICENSURE)
SOUTHERN ADVENTIST UNIVERSITY
HIGH SCHOOL DIPLOMA -
GUAM ADVENTIST ACADEMY