Michelle Nystrom
Denver,CO
Summary
Dedicated leader in airline operations with a strong commitment to safety and team performance. Foster a culture of accountability while mentoring frontline employees and enhancing operational efficiency. Collaborate effectively across departments to resolve challenges and ensure a positive environment for both employees and customers.
Overview
20
20
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
Denver, Colorado
05.2023 - Current
- Lead and support frontline Ramp Employees in a fast-paced operational environment while maintaining a strong focus on safety, accountability, and Team performance.
- Monitor and enforce safety procedures, operational standards, and Company policies while promoting a culture of safety and compliance.
- Direct baggage movement and routing operations to support on-time departures, operational efficiency, and Customer satisfaction.
- Tracked daily goals, targets, and performance expectations to drive operational performance across ramp operations.
- Provide coaching, mentorship, performance feedback, and accountability conversations to Employees.
- Train, mentor, and develop Employees while identifying and supporting future leaders within Southwest Airlines.
- Collaborated with Operations, Customer Service, Flight Crews, and airport leadership to resolve operational challenges and enhance daily success.
- Communicated, supported, and recognized team efforts to foster a positive environment aligned with Southwest culture.
- Coordinated team schedules to optimize staffing levels during peak times.
Operations Agent
Southwest Airlines
12.2019 - 05.2023
- Coordinated aircraft movement, weight and balance, and departure operations while supporting safe and on-time performance.
- Collaborated with customer service agents, ramp crews, flight crew, command center, provisioning, and fueling teams to ensure seamless daily operations.
- Provided exceptional customer support to passengers, flight crews, unaccompanied minors, and internal teams in high-pressure airport environment.
- Facilitated operational decision-making during changing conditions and irregular operations, ensuring adherence to safety and service standards.
- Trained and onboarded new Operations Agents on Southwest procedures, safety standards, and operational best practices.
Waitress/Store Sales
The Boulder Store
06.2019 - 11.2019
- Delivered excellent Customer service in a fast-paced environment.
- Facilitated team operations, food preparation, and enhanced guest experience.
- Executed point-of-sale transactions and ensured accurate cash handling.
Art Teacher
Vista Ridge High School
08.2006 - 05.2019
- Led and developed classroom environments for 9th–12th grade students with a focus on leadership, engagement, accountability, and growth.
- Mentored students through targeted instruction, coaching, and personalized support to enhance artistic skills and confidence.
- Created lesson plans and adapted curriculum to meet diverse learning needs.
- Managed departmental budgets and supply planning to ensure resource availability for effective art program delivery.
- Led team-building initiatives to strengthen communication and collaboration among students, faculty, and families, enhancing community engagement.
- Demonstrated leadership through program development, mentorship, event planning, and cross-functional collaboration across multiple school organizations.
Education
Certification in Teaching -
Region XIII
Austin, TX01-2005
Bachelor of Science - Graphic Design
Eastern New Mexico University
Portales05-1997
Minor - Photography
Eastern New Mexico University
Portales, NM05-1997
Bachelor of Science - Fine Arts
Eastern New Mexico University
Portales, NM05-1996
Minor - Marketing
Eastern New Mexico University
Portales05-1996
Skills
- Operational Leadership
- Safety & Regulatory Compliance
- Performance Management
- Operational Performance & Goal Achievement
- Training & Onboarding
- Staff Training
- Leadership and Team Building
- Cross-Functional Collaboration
- Employee Relations
- Client Interaction
- Problem Solving & Decision Making
- Conflict Resolution
Certifications And Leadership Experience
- ROPES Certification – Low and High Course Team Building Facilitator
- Prom Sponsor & Event Planning Lead
- Knitting Club Founder & Sponsor
- Travel Club Coordinator – France, Italy, Costa Rica
- Art Department Program Director
- Vista Ridge Booster Club Member
- Rowdy Fan Director
- Concession Stand Operator & Sponsor
Timeline
Ramp Supervisor
Southwest Airlines
05.2023 - Current
Operations Agent
Southwest Airlines
12.2019 - 05.2023
Waitress/Store Sales
The Boulder Store
06.2019 - 11.2019
Art Teacher
Vista Ridge High School
08.2006 - 05.2019
Certification in Teaching -
Region XIII
Bachelor of Science - Graphic Design
Eastern New Mexico University
Minor - Photography
Eastern New Mexico University
Bachelor of Science - Fine Arts
Eastern New Mexico University
Minor - Marketing
Eastern New Mexico University