Summary
Overview
Work History
Education
Skills
Timeline
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Eric Davis

Memphis,TN

Summary

Results-driven Assistant Manager with expertise in customer service and ramp management recognized for exceptional organizational skills and effective scheduling. Proven track record in enhancing team operations through diligent administrative oversight. Committed to fostering a collaborative work environment while striving for continuous improvement. Seeking a long-term position to contribute leadership skills within a high-performing team.

Overview

9
9
years of professional experience

Work History

Ramp Supervisor

Southwest Airlines
Memphis, TN
04.2024 - 01.2025
  • Assist in training and mentoring Ramp Agents
  • Manages and evaluates Ramp Agents to ensure work performance, attendance, and appearance meet company requirements
  • Set clear expectations on daily assignments and procedures
  • Actively coordinate with all departments to maintain the station's on-time performance
  • Partnered closely with fellow supervisor to achieve station objectives
  • Handling discrepancies in Quick Base for any timekeeping and payroll adjustments

Duty Supervisor

Southwest Airlines
Memphis, TN
04.2022 - 04.2024
  • Communicate within all departments collectively to ensure meeting station objectives
  • Led a team of 54 agents and supported career growth, helping to promote agents
  • Maintain timekeeping for all agents using Kronos
  • Handling discrepancies in Quick Base for any timekeeping and payroll adjustments
  • Administration duties such as submitting I3R for injury and damage reporting
  • Coordinate with Worker Compensation partners on building a Matrix for OJI employees
  • Hit station objectives by monitoring MBR, Turns, and EMO targets
  • Arbitrations on MBR fault code reporting lists
  • Conduct Compliance/safety briefings daily
  • Create schedules and exception logs every month
  • Work closely with Ops agents to achieve on-time departures
  • Coordinate with cargo to ensure the customer's commodities are expedited on a timely basis

Customer Service Agent

Southwest Airlines
Memphis, TN
01.2018 - 03.2022
  • Showed passengers hospitality by making them feel welcomed, cared for, and appreciated
  • Became more knowledgeable in BSO including tracking MBR reports
  • Trained and mentored agents to become part of the Southwest Culture
  • Guided new hires on Safety procedures between all departments

Assistant Sales Manager

24Hour Fitness
Los Angeles, CA
04.2016 - 01.2018
  • Provided excellent customer service to members and guests by helping them choose a path to a better lifestyle
  • Committed myself to helping team members and guests while contributing to running a clean, friendly well-maintained club
  • Coached and developed team while reaching monthly goals

Education

High school Diploma -

Hawthorne High School
Hawthorne, CA

Skills

  • Ability to assist with training and development
  • Excellent communication skills
  • Coordinate with all departments,
  • Recognize and address safety concerns
  • Knowledge of airline operational management
  • Coach and develop employees
  • Kronos
  • Ops Suite
  • Excel
  • Altea
  • ARD
  • Word Processing
  • Ground operations
  • Passenger boarding
  • Quick base
  • Knowledge of computer software
  • Strong leadership skills
  • Ability to solve complex problems
  • Daily assignments
  • Airline coordination

Timeline

Ramp Supervisor

Southwest Airlines
04.2024 - 01.2025

Duty Supervisor

Southwest Airlines
04.2022 - 04.2024

Customer Service Agent

Southwest Airlines
01.2018 - 03.2022

Assistant Sales Manager

24Hour Fitness
04.2016 - 01.2018

High school Diploma -

Hawthorne High School

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Eric Davis