Hector Arredondo
Dallas,TX
Summary
Skilled at work organization, schedule management and administration of team operations. Experienced in all ramp activities and specializing in making continuous improvements to increase team effectiveness and streamline activities. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Cargo and PAX operations
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ramp Supervisor
Southwest Airlines
Los Angeles, CA
10.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 85 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Evaluated performance, set schedules, and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
Manager on Duty
Alliance Ground International
Los Angeles, CA
01.2014 - 09.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Developed schedules for up to 45-50 employees per shift.
- Oversaw ramp operations with team of 100 personnel.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Education
Animo Leadership Charter Highschool
Inglewood, CA08.2008
Skills
- Problem Resolution
- Managing Operations and Efficiency
- Verbal and Written Communication
- Employee Development
- Customer Service
- Operations Management
- Staff Scheduling
- Team Supervision
- Attention to Detail
- Policy Implementation
- Ramp Service
- Operations Planning
- Compliance Auditing
- Business Operations
- Ground Support
- Staff Development
- Cargo Handling
- Physical Strength and Stamina
- Agent Coordination
- New Hire Training
- Effective communication
- Adaptability and flexibility
- Technical knowledge
- Staff training and development
- Policy enforcement
- Strategic planning
- Time management
- Team leadership
- Employee engagement
- Staff Management
- Goal-Oriented
- Schedule Management
- Computer Skills
Accomplishments
- Collaborated with team of 200 agents in the development of UN Summit.
Certification
- verified Ground trainer DHl - 06-2022
Timeline
Ramp Supervisor
Southwest Airlines
10.2022 - Current
Manager on Duty
Alliance Ground International
01.2014 - 09.2022
Animo Leadership Charter Highschool