Michelle O'Donnell
Chelmsford,Ma
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
36
36
years of professional experience
Work History
Office Administrative Assistant
W L. French Excavating Corporation
North Billerica, MA
01.2022 - 01.2026
- Streamlined operational processes to enhance communication and boost departmental efficiency.
- Directed scheduling of meetings and appointments to optimize executive time management.
- Implemented and refined filing systems to enhance document retrieval efficiency.
- Managed correspondence by prioritizing communications to ensure timely responses and follow-ups.
- Implemented office supply inventory system, reducing costs through effective resource management.
- Provided friendly and knowledgeable assistance to incoming visitors and customers, enhancing overall experience.
- Facilitated clerical operations by managing document copying, faxing, and filing tasks.
- Managed incoming calls by responding to inquiries and delivering essential information.
- Ensured cleanliness and organization of office environment to enhance client and visitor experiences.
- Implemented rigorous confidentiality measures in handling sensitive documents and records to protect company information.
- Conducted regular inventory assessments and coordinated supply orders to maintain adequate stock levels.
- Facilitated support for coworkers and staff members in executing special tasks on a daily basis.
- Collaborated with vendors, contractors, and professional services personnel to streamline order processing and direct activities.
Operations Manager
RCN Networks
07.2009 - 01.2022
- Daily management of Big Brother ticketing system for customers that open trouble tickets with the company
- Responsible for over 1,000 computers that are in need of critical technical support
- Assign technicians assignments, projects, and duties daily to fulfill customers service requests
- Maintain an organized inventory of hardware parts, computers, servers, and firewalls directly from Dell or Microsoft
- Create brand new accounts on Windows 2007 server, Windows 2008 server, SBS servers, and iCloud
- Master Installation of all printers, software and antivirus programs on all systems that the company may work and operate with
- Maintain a monthly check-up on all diagnostics, productivity, and service of all computers that are under technical support
- Responsible for all renewals of over 100 Domains and SSL Certificates.
Property Manager
WRP Properties
05.2007 - 12.2008
- Property Manager for an apartment complex of 135 units.
- Complete oversight of the property; leasing, evictions, maintenance staff of 4, office staff and vendors.
- Utilizing a sales background to maintain positive customer relations
- Putting together leases, documentations, and background checks of possible tenants
- Marketing properties successfully to the local demographics by researching the area
Store Manager
Just Shirts
01.1990 - 09.1996
- Store Manager overseeing six to ten employees.
- Opening store operations, closing store operations, and handling money, registers, and deposits
- Hiring and training new employees on the store policies and procedure
- Developing a weekly schedule that correlated well with all of the staff
- Setting up marketing and merchandising advertisement for new products and sales monthly
- Handling customer complaints, concerns, and questions regarding the stores policies and information
Education
High School Diploma -
Somerville High School
01.1989
Skills
- Proficient in Microsoft Office applications
- Certified notary public
- Effective time management
- IT support services
- Strong attention to detail
- Accurate data entry
- Accounts Payable\Receivables
- Calendar organization
- File organization
- Confidential information protection
- Office supply management
- Reception management
- Coordinating events
- Strong organizational skills
- Email organization
- Client support
- Skilled in software usage
- Administrative support
Timeline
Office Administrative Assistant
W L. French Excavating Corporation
01.2022 - 01.2026
Operations Manager
RCN Networks
07.2009 - 01.2022
Property Manager
WRP Properties
05.2007 - 12.2008
Store Manager
Just Shirts
01.1990 - 09.1996
High School Diploma -
Somerville High School