Michelle Oliver
Pittsburgh,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Account Management Specialist
Xfinity
Pittsburgh, PA
03.2020 - Current
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Developed and implemented strategies to increase client retention.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
Billing Specialist
Xfinity
Pittsburgh, PA
02.2010 - 03.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
Repair Specialist
Xfinity
Pittsburgh, PA
04.2002 - 02.2010
- customers with technical support inquiries.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Troubleshooting cable tv, internet and home phone service
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed new promotions and monitored price changes.
- sale internet,tv service,home phone,home security and cellphones
Education
High School Diploma -
Sto Rox Highschool
McKees Rocks, PA06.1996
Skills
- Revenue Generation
- Campaign Execution
- Converting Leads
- Needs Analysis
- Account Servicing
- Customer Service
- Account Management
- Complaint Management
- Client Rapport
- Customer Satisfaction
- Teamwork and Collaboration
- Goals and Performance
- Customer Relationships
- Issue Resolution
- Revenue Growth
- Upselling
- Account Servicing Skills
- Credit Checks and Collections
fishing
When covid started since we all had to stay apart i took my daughters fishing and it build a strong bond between me and my kids because it was peaceful and they felt comfortable to finally open up and talk to me and we bonded . Im very competitive so we always had competitions on who can catch the most fish every time we went it was exciting.
Timeline
Account Management Specialist
Xfinity
03.2020 - Current
Billing Specialist
Xfinity
02.2010 - 03.2020
Repair Specialist
Xfinity
04.2002 - 02.2010
High School Diploma -
Sto Rox Highschool