Michelle Osborne
Palo Alto Networks
Rosharon,TX
14
years of professional experience
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Work History
Network Security Customer Success Manager
4 Years 10 Months- Developed and implemented proactive strategies for customer engagement and success tracking.
- Fostered strong customer relationships to drive satisfaction and retention initiatives.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Collaborated with cross-functional teams to enhance product offerings based on customer needs.
- Managed onboarding processes for new clients, ensuring smooth transitions and successful integrations.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Senior Customer Success Manager
1 Year 10 Months- Developed strategic account plans to enhance customer engagement and satisfaction.
- Led customer onboarding processes, ensuring seamless integration of Rackspace solutions.
- Analyzed customer feedback to identify service improvements and drive product enhancements.
- Mentored junior team members on best practices for customer success management.
Commercial Account Manager
7 Years 2 Months- Led contract negotiations with clients, ensuring alignment with organizational goals and profitability targets.
- Developed and maintained strategic relationships with key commercial accounts to drive revenue growth.
- Analyzed customer needs and provided tailored solutions to enhance satisfaction and retention.
- Utilized CRM tools to track account performance and identify opportunities for upselling services.
Partner Account Manager
3 Years 4 Months- Developed strategic partnerships to enhance channel sales opportunities across diverse markets.
- Analyzed market trends to identify growth opportunities, driving targeted campaigns for partner expansion.
- Collaborated with cross-functional teams to optimize partner engagement strategies and support initiatives.
- Managed partner onboarding process, ensuring alignment with company objectives and compliance standards.
Education
MBA - Marketing
Master of Science - Apparel, Textiles, And Merchandising,
Skills
CRM software
Customer account management
Client relationship management
Customer retention
Customer advocacy
Strategic planning
Customer success strategy
Client relations
Customer retention strategies
Timeline
Network Security Customer Success Manager
Palo Alto Networks
10.2021 - CurrentRead More
Senior Customer Success Manager
Rackspace Technology
12.2019 - 10.2021Read More
Partner Account Manager
Hewlett Packard Enterprise
10.2015 - 02.2019Read More
Commercial Account Manager
Hewlett Packard Enterprise
08.2012 - 10.2019Read More
Mississippi State University
Master of Science from Apparel, Textiles, And Merchandising,
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South University Savannah
MBA from Marketing
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