Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michelle Osentowski

Michelle Osentowski

Bennett,NC

Summary

Dynamic Customer Service Representative with proven expertise at Carlie C's, excelling in problem resolution and active listening. Skilled in utilizing customer service software to enhance client interactions and drive satisfaction. Committed to fostering strong customer relationships and improving service quality through effective communication and critical thinking.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Carlie C's
Laurinburg, NC
05.2023 - 11.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided support through multiple communication channels including phone, email, and chat.
  • Learned and utilized customer service software to manage client interactions effectively.
  • Documented customer feedback to improve service quality and product offerings.

Customer Service Representative

Food Lion
Rockingham, NC
03.2020 - 05.2023
  • Collaborated with team members to ensure a consistent customer experience.
  • Maintained knowledge of products and services for accurate information delivery.
  • Engaged with customers to build relationships and enhance satisfaction levels.

Education

High School Diploma -

Richmond Senior High
Rockingham, NC
06-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Scheduling
  • Team development
  • Staff training
  • Technical support

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Full Professional

Timeline

Customer Service Representative

Carlie C's
05.2023 - 11.2024

Customer Service Representative

Food Lion
03.2020 - 05.2023

High School Diploma -

Richmond Senior High