Michelle O'Toole
Grand Rapids,MI
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings in a timely manner.
Overview
14
14
years of professional experience
Work History
Sports Team Manager
Fox Motors Hockey
08.2020 - Current
- Multitasked multiple emails and phone calls to schedule games.
- Encouraged open communication between parents/players and coaching staff.
- Streamlined administrative tasks for efficient team management, improving overall organization.
- Improved team cohesion through regular communication, fostering a positive atmosphere.
- Established strong relationships with local teams and sports organizations to schedule games for the team.
Title Closer
MOT Closing Services
02.2015 - Current
- Adhered to industry regulations and maintained all required license's
- Responsible for all loan closing aspects
- Verified all parties involved received required documents during a mortgage loan closing
- Maintained excellent communication skills, critical thinking and leadership skills
- Contacted clients and banks to schedule appointments and requirements for closings
- Developed and maintained relationships with local real estate agents and title companies
- Successfully closed over 2,000 real estate closings
Assistant Loan Processor
Open Mortgage
09.2021 - 02.2022
- Communicated with customers to request information and complete paperwork.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Upload needed documents to correct systems and follow up with loan officer
- Manage, update and correct data related to loan app
Liscened Banker
Chase Bank
02.2010 - 08.2015
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Obtained Series 6, 63 and Life license's
- Provide excellent customer service skills while always exceeding monthly sales goals
Education
Bachelor of Science - Business Management
Walsh College
Troy, MI05.2010
Associate of Science -
Oakland Community College
Royal Oak, MI06.2009
Skills
- Deep knowledge of real estate closing processes, documents and closing table procedures
- Fluent in real estate terminology
- Excellent in organization and time management
- Official Notary of the Public
- Works well independently and with a team
- Proactive and excellent communication skills
- Excellent organization skills
Timeline
Assistant Loan Processor
Open Mortgage
09.2021 - 02.2022
Sports Team Manager
Fox Motors Hockey
08.2020 - Current
Title Closer
MOT Closing Services
02.2015 - Current
Liscened Banker
Chase Bank
02.2010 - 08.2015
Bachelor of Science - Business Management
Walsh College
Associate of Science -
Oakland Community College