Michelle Ouellette
Ramona,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Self-starter who has willingness to take on added responsibilities to meet team goals. Goal-oriented and versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot Inc
Escondido, CA
03.2017 - Current
- Engaged customers in a friendly, professional dialogue to determine needs and utilized suggestive selling techniques to drive sales
- Upsold additional items based on customer interests and needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cashier duties accurately and processed POS transactions such as accepting payments, issuing receipts, and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Assistant Sales and Marketing Manager
Roohide Saddlery LLC
Remote
01.2020 - Current
- Managed sales promotions and marketing strategies on major social media sites Responded to emails, phone calls, and other correspondence to facilitate communication and enhance business processes and resolve disputes
- Successfully increased company sales by implementing targeted marketing strategies and creating more customer engagement through various social media channels growing the social media platforms by 40%
- Planned marketing initiatives and leveraged referral networks to promote business development and to reach the targeted demographics
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts
- Captured and edited audio, video and photographs to provide multimedia content to enhance posts for social media platforms and the website.
Animal Handler and Transport (Import/Export) of Large Livestock
Flying Horse Service
Los Angeles, CA
08.2017 - 05.2019
- Worked closely with USDA officials to ensure safe handling of animals, including horses, goats, sheep, and cattle
- Ensured compliance with safety and contagious disease protocols for transporting animals to and from quarantine and import/export facilities to avoid injuries and keep animals and handlers safe and prevent injuries and losses
- Complied with federal, state and local laws and regulations to reduce risk and ensure regulatory compliance for animals in quarantine and before and after export/import to/from international destinations (Asia/Africa/Middle East/Europe/South America/others)
- Loaded and unloaded livestock cargo and assisted with long distance transport with extreme care and focus to prevent damage or injury or loss when transporting animals to and from import/export facilities at major ports (LAX, Long Beach, others).
Education
Bachelor of Science - Agribusiness and Food Industry Management
California Polytechnic State University
05.2019
Skills
- Excellent in customer service and sales while creating a lasting relationship with clients and creating new clientele
- Handled high volume sales reaching month/weekly company goals
- Excellent written and verbal communication skills
- Valid driver's license and good driving record and insurability
- Ability to pass required criminal background check
- Proficient and skilled in software programs such as: Microsoft Office Suite, Woo Commerce, Web Platforms
- Ability to travel and work non-traditional schedule
- Great at time management and prioritizing multiple tasks at once
Certification
Prelicensing certificate of course completion for Property and Casualty insurance in California. (however, willing to obtain it in any state needed for the job).
References
References available upon request.
Timeline
Assistant Sales and Marketing Manager
Roohide Saddlery LLC
01.2020 - Current
Animal Handler and Transport (Import/Export) of Large Livestock
Flying Horse Service
08.2017 - 05.2019
Sales Associate
The Home Depot Inc
03.2017 - Current
Bachelor of Science - Agribusiness and Food Industry Management
California Polytechnic State University