Michelle Ovsenik
Mentor,OH
Summary
Versatile and results-oriented professional with proven history of superior performance at individual, team and organizational levels. Skilled communicator, known for empathetic interactions and decisive problem solving. Quality driven and safety-oriented with excellent interpersonal and relationship building abilities. Eager to begin a new dynamic role after a career break focused on family.
Overview
22
22
years of professional experience
Work History
Medical Assistant and Practice Manager
Marvin A. Feldstein M.D., Inc.
06.2002 - 06.2016
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Management of budgeting and finance for daily operations.
Server
Firehouse Grille And Pub
07.2005 - 12.2015
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
Medical Assistant
The Art Of Plastic Surgery: Dr Gregory Fedele M.D.
02.2024 - 07.2024
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Education
Medical Assistant -
Cleveland Institute of Dental And Medical Asst.
Mentor, OH12.2001
Skills
- Supply Management
- Patient-focused care
- Account Management
- Professional and Courteous
- Scheduling and Coordinating
- Clear oral/written communication
- Family advocacy
- Training staff
Timeline
Medical Assistant
The Art Of Plastic Surgery: Dr Gregory Fedele M.D.
02.2024 - 07.2024
Server
Firehouse Grille And Pub
07.2005 - 12.2015
Medical Assistant and Practice Manager
Marvin A. Feldstein M.D., Inc.
06.2002 - 06.2016
Medical Assistant -
Cleveland Institute of Dental And Medical Asst.