Michelle Owens
Atlanta,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Information Technology Specialist
Prosource360
07.2020 - Current
- Support development of standard hardware and software suites
- Support Teir-1 service desk
- Support Hardware Inventory including Loaner systems
- Support overall software licensing inventories
- Support Corporate SharePoint sites.
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Communicated regularly with customers concerning data exchange and technology integration.
Community Researcher
Costar Realty Group
01.2017 - 07.2020
- Customer Service caller to apartment properties to research current and upcoming availabilities
- Successful in overcoming objections over the phone while building a positive rapport with leasing agents
- Top researcher helping to raise currency towards company goal.
- Prepared research-related materials for events, meetings, hearings and travel in support of organizational mandate.
- Collected, analyzed and documented information related to specific initiatives.
- Mentored junior researchers on best practices in data collection techniques, ensuring consistency across all team members.
- Identified key trends in community development by analyzing survey results and demographic data, leading to targeted outreach efforts.
Customer Service Representative
Baker & Associates
03.2010 - 12.2016
- Maintain contact with customers and update them on the status of their accounts including debits and credits
- Identify and resolve customers' problems and inquiries
- Perform general accounting functions and ensure fulfillment of accurate and timely reporting.
Customer Service Representative
Vital Recovery Services
02.2008 - 03.2010
- Answered customer's questions and addressed problems and complaints in person and via phone
- Helped customers select arrangements that best fit their personal needs
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Offered direction and gave constructive feedback to motivate team members.
Education
Bachelor of Arts - Data Analytics
Western Governors University
Salt Lake City, UT06.2026
Skills
- IT Troubleshooting
- Information Security
- Problem-solving skills
- End-user support
- Data Collection
- Customer Service
- Desktop support
Timeline
Information Technology Specialist
Prosource360
07.2020 - Current
Community Researcher
Costar Realty Group
01.2017 - 07.2020
Customer Service Representative
Baker & Associates
03.2010 - 12.2016
Customer Service Representative
Vital Recovery Services
02.2008 - 03.2010
Bachelor of Arts - Data Analytics
Western Governors University
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