Michelle Padden
Braselton,GA
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in healthcare, completing critical projects on schedule, customer service and process improvements. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Onboarding Project Manager
Athenahealth
Atlanta, GA
08.2023 - 10.2024
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Account Manager
Acceptance Rentals Inc
Dacula, Georgia
08.2010 - 10.2012
- Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer information
- Filed police reports and filed in small claims courts
Customer Service Representative
Thermo Fisher Scientific
Suwanee, Georgia
01.2010 - 08.2010
- Worked with clients who have complaints, taking orders or giving required information on products
- Prioritize the customers needs and find solutions to each individualized situation.
Project Coordinator
Underpriced Furniture
Norcross, Georgia
01.2008 - 01.2010
- Analyzed project status at least weekly and acted as a liaison between clients and vendors
- Maintained a project backlog to track all ongoing projects and commitments
- Acted as a liaison between management and the project teams.
Stay-at-home parent
Braselton, Georgia
- Conduct workroom for parents; organize elementary school events and budget requirements
- Accomplish duties of room parent for elementary to successfully organize school events and fundraisers
- Direct fundraising committee to ensure successful planning of events throughout the school year and coordinate the annual budget of events
- Active member of the Chestnut Mountain Elementary School Council
- Team mom for cheer and lacrosse helping coaches and team by organizing paper work, fundraising, events and communicating with parents.
Education
Bachelor of Science In Health Science -
Brenau University
Gainesville, Georgia05.2008
Skills
- Communication skills
- Microsoft excel
- Customer service
- Time management
- Detailed Oriented
- Organizational skills
- Multitasker
- Sales Force
- Project Planning
- Project tracking
- Work flow planning
- Project Management
- Microsoft Office Suite expert
- Customer relations specialist
- Customer Relations
- Conflict Management
- Document Management
Certification
- Managing Customer Expectations for Managers
- Go Live Support Certification
- Customer Experience: Journey Mapping
- Empathy for Customer Service Professionals
- Defining and Achieving Professional Goals
- Outlook Quick Tips
Timeline
Onboarding Project Manager
Athenahealth
08.2023 - 10.2024
Account Manager
Acceptance Rentals Inc
08.2010 - 10.2012
Customer Service Representative
Thermo Fisher Scientific
01.2010 - 08.2010
Project Coordinator
Underpriced Furniture
01.2008 - 01.2010
Stay-at-home parent
Bachelor of Science In Health Science -
Brenau University
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