Baylee Millett
Onboarding Project Manager
Cedar City,UT
Summary
Adept Onboarding Project Manager with a proven track record at Midigator/Equifax, enhancing client experiences and streamlining processes. Mastered workflow planning and teamwork, significantly improving project delivery and efficiency. Excelled in implementing systems and fostering adaptability, achieving top-tier customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Onboarding Project Manager
Midigator/Equifax
Lehi, Utah
01.2022 - Current
- Collaborated closely with senior management on long-term strategic planning initiatives related to large, more technical onboarding projects in the development or execution stages.
- Developed and maintained multiple project plans and timelines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Designed and implemented effective onboarding processes to streamline, improve efficiencies, and enhance the customer experience.
Onboarding Specialist
Midigator
Lehi, UT
02.2017 - 01.2022
- Managed the new client onboarding process from contract to live services.
- Enhanced the onboarding experience for all new clients.
- Streamlined implementation processes to increase efficiency and reduce onboarding timelines.
- Proposed solutions to improve client experience and improve processes for management.
- Collaborated effectively with sales and customer service teams to enhance the client experience.
Education
Associate of Science - General Studies
Utah Tech University
St George, UT05-2023
Skills
- Work flow planning
- Systems implementation
- Project development
- Project tracking
- Processes and procedures
- Process improvement
- Time management
- Teamwork and collaboration
- Customer care experience
- Advanced Excel spreadsheet functions
- Effective communication
- Adaptability and flexibility
- Multitasking
Accomplishments
- High Honors in School
- Math Sterling Scholar
References
References available upon request.
Timeline
Onboarding Project Manager
Midigator/Equifax
01.2022 - Current
Onboarding Specialist
Midigator
02.2017 - 01.2022
Associate of Science - General Studies
Utah Tech University