BRYN YASUI
Los Angeles,CA
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onboarding Project Manager
MoxiWorks
11.2022 - Current
- Lead end-to-end onboarding of mid-market and enterprise clients across 9 SaaS products.
- Develop scalable project plans, milestones, and KPI frameworks.
- Translate client requirements into repeatable workflows and automations.
- Created onboarding documentation and communication cadences.
- Achieved 100 NPS after launching redesigned onboarding process.
Freelance Writer
Oahu Publications
06.2018 - Current
- Wrote feature articles and human-interest interviews for local audiences under tight deadlines, demonstrating strong writing, storytelling, and content creation skills.
Social Media Project Manager (Part-Time)
00Agency
02.2025 - 07.2025
- Managed end-to-end delivery of social media and influencer campaigns across multiple clients.
- Built and maintained content calendars aligned with brand voice and strategy.
- Led influencer outreach, onboarding, and performance tracking.
- Liaison between clients and creative teams, ensuring smooth communication.
- Created visual feed maps for Instagram for cohesive branding.
Partner Success Manager
MoxiWorks
01.2019 - 10.2022
- Supported 175+ integration partners (SSO, API) and served as operational SME.
- Built and documented partner workflows, reducing support escalations by 14%.
- Improved partner enablement and strengthened cross-team collaboration.
Education
B.A. - Journalism, Minor in Communications
Western Washington University
12.2017
Skills
- Project coordination
- Stakeholder communication
- Client relationship management
- Workflow optimization
- Client technical support
- Cross-functional collaboration
- Reporting
- SaaS operational efficiency
- Proficient research abilities
- Creative writing
- Project schedule management
Accomplishments
- Led the development of the mid-market implementation and onboarding workflow process, resulting in a 37.5% reduction in customer time-to-value.
- Achieved a perfect NPS score of 100 in 2023 for exceptional customer onboarding experiences.
- Created and maintained documentation on partners and integrations, leading to a 14% reduction in related support tickets and a 40% decrease in support idle time.
Certification
Google Coursera Project Management Certification
Timeline
Social Media Project Manager (Part-Time)
00Agency
02.2025 - 07.2025
Onboarding Project Manager
MoxiWorks
11.2022 - Current
Partner Success Manager
MoxiWorks
01.2019 - 10.2022
Freelance Writer
Oahu Publications
06.2018 - Current
B.A. - Journalism, Minor in Communications
Western Washington University