Michelle Padilla
Allpro Home Care
Rio Rancho,NM
4
years of professional experience
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Work History
Care Coordinator
1 Year 1 Month- Coordinated patient care plans to support timely service delivery.
- Worked alongside healthcare professionals to establish treatment goals and assist patient recovery.
- Monitored client progress and adjusted care plans based on individual feedback and requirements.
- Developed educational materials for caregivers to enhance understanding of home care best practices.
- Facilitated recruitment of caregivers for veterans.
- Performed background checks and conducted orientation training for new caregivers.
- Managed schedules for caregivers and clients to maintain continuity of care.
- Responded promptly to cancellations to guarantee coverage.
Service Coordinator
5 Months- Reviewed company legal documents to confirm adherence to policies and procedures.
- Assisted key clients in maintaining ongoing relationships for repeat business.
- Promptly addressed customer needs with efficient solutions.
- Performed background checks on caregivers.
- Coordinated caregiver schedules with client requirements.
- Responded to incoming calls to support client inquiries.
- Facilitated client satisfaction through attentive service.
Front Desk Agent
4 Months- Managed cash drawer responsibly throughout shift.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
Service Coordinator
6 Months- Assisted with intake packet preparation.
- Performed insurance verification tasks.
- Managed incoming phone calls.
- Updated census spreadsheet data.
Education
High School Diploma
Skills
Recorded notes and maintained documentation for various projects.
Assisted in connecting community members with essential resources.
Developed family service plans to meet individual needs.
Conducted follow-up assessments on program participants.
Utilized computer applications to support daily operations.
Practiced effective phone communication skills.
Proficient in Microsoft Word for document preparation.
Timeline
Care Coordinator
Allpro Home Care
05.2025 - 06.2026Read More
Service Coordinator
Amber care
11.2024 - 04.2025Read More
Front Desk Agent
The Clyde Hotel
07.2024 - 11.2024Read More
Service Coordinator
Four Winds rehab center
07.2022 - 01.2023Read More
Rio Rancho High School
High School Diploma
Read More